58970 Apprenticeship Diploma in Customer Service Level 2Wakefield College
Preis auf Anfrage
- Wakefield (Grossbritannien)
Was lernen Sie in diesem Kurs?
Skills and Training
What you will study
Diploma in Customer Service level 2
Communicating effectively with customers face to face, in writing, or by
telephone, resolving problems and improving customer relations, promoting
products and services, keeping records, gathering customer feedback,
working in a team, developing complementary technical skills according to job role.
• Deliver Customer Service
• Understand Customers
• Principles of Customer Service
• Understand Employer Organisations
• Manage Personal Performance and Development
Functional Skills in English and Maths depending on your current level of skills in these areas.
Maths and English are key elements of apprenticeship programmes and if you do not already have a GCSE at grade A*-C in these subjects you will be required to study Functional Skills at the appropriate levels.
Skills in Maths and English will support your apprenticeship programme, assisting you with assignment writing, research, job applications, presentations, managing your own finances and interpretation of data, to mention just a few. They will also help you in the future. Most employers are looking for ability in these areas and the majority of university courses require you to have Maths and English GCSEs at A*-C. This is why the development of Maths and English is so important, whatever your field of study.