Administering Cisco Unified Contact Center Enterprise Part 1

In München, Frankfurt, Berlin und an 5 weiteren Standorten

zzgl. MwSt.

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*+ The target audience for this course is channel partners and field support personnel who are responsible for sales, implementation or administration of a Cisco Unified Contact Center and VRU implementation in customer enterprise networks, specifically individuals filling these roles.

*+ Managers overseeing UCCE deployments

Upon completing this course, you will be able to meet these overall objectives:

- Identify the basic components and operations of the Unified CCE solution.

- Configure and script a basic UCCE CVP deployment.

- Perform the ICM configuration tasks required to support basic agent functionality.

- Build and test a basic ICM script utilizing microapps.

- Configure and script UCCE to support reporting requirements, precision queuing and RONA.

- Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.

- Generate basic reports using Cisco Unified IC.

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Wo und wann

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Friedrichstr. 191, 10117, Berlin, Deutschland
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Platz Der Einheit 1, 60327, Hessen, Deutschland
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Stadthausbrücke 1-3, 20355, Hamburg, Deutschland
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Bahnhofstr. 8, 30159, Niedersachsen, Deutschland
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Altrottstraße 31, 69190, Baden-Württemberg, Deutschland
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Alle ansehen (8)


The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

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The knowledge and skills that a learner must have before attending this course are as follows:
*+ Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
*+ Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
*+ Working knowledge of Unified Communications Manager and Voice Gateways:
*+ Basic understanding of contact center operations

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