Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)

In München und Stuttgart

zzgl. MwSt.

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For this Administering Cisco Unified Contact Center Enterprise (AUCCE1) training you are: Channel Partner, Field support personnel or Managers overseeing UCCE deployments.
After you complete this course you will be able to:

- Identify the basic components and operations of the Unified CCE solution.
- Configure and script a basic UCCE CVT deployment.
- Perform the ICM configuration tasks required to support basic agent functionality.
- Build and test a basic ICM script utilizing microapps.
- Configure and script UCCE to support reporting requirements, precision queuing and RONA.
- Identify how to successfully deploy the CVP VXML component in a Unified CCE Solution.
- Generate basic reports using Cisco Unified IC.

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Wo und wann

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Hans-Grässel-Weg 1, 81375, Bayern, Deutschland
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auf Anfrage
Königstraße 10c, 70173, Baden-Württemberg, Deutschland
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This Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVT comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

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Attendees should meet the following prerequisites:
*+ Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch)
*+ Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
*+ Working knowledge of Unified Communications Manager and Voice Gateways:
*+ Basic understanding of contact center operations

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