CISCO - UCCXA Unified Contact Center Express Advanced

PROKODA Gmbh
In München, Düsseldorf und Hamburg

2.590 
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Beschreibung

CISCO - UCCXA Unified Contact Center Express Advanced: Employee. Channel Partner / Reseller. Customer.
Gerichtet an: Employee. Channel Partner / Reseller. Customer.

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Veranstaltungsort(e)

Wo und wann

Beginn Lage
auf Anfrage
Düsseldorf
Monschauer Str. 7, 40549, Nordrhein-Westfalen, NRW, Deutschland
auf Anfrage
Düsseldorf
Kanzlerstraße 4, 40472, Nordrhein-Westfalen, NRW, Deutschland
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auf Anfrage
Hamburg
Nagelsweg 55, 20097, Hamburg, Deutschland
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auf Anfrage
München
Werner-Eckert-Str.11, 81829, Bayern, Deutschland
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Häufig gestellte Fragen

· Voraussetzungen

CRSD / UCCXD or a very strong familiarity with CRS scripting and deployment experience

Themenkreis

KURSZIEL
CISCO - UCCXA Unified Contact Center Express Advanced:
  • Employee
  • _x000D_

  • Channel Partner / Reseller
  • _x000D_

  • Customer
  • _x000D_

    ZIELGRUPPE
  • Employee
  • _x000D_

  • Channel Partner / Reseller
  • _x000D_

  • Customer
  • _x000D_

    KURSINHALT
    Kursziele
    Building on the knowledge base and scripting experience learned in CRSD / UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. During this four day class students implement such things as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface and the Desktop Administrator to invoke behaviors that involve Third Party applications and web based apps like: Web Callback Option and Leave a Message in Queue. There will be a major focus on Scripting and Subsystem management.
    Kursinhalt
    • Session management Review
    • Build Common Utilities (Lecture / Lab)
    • Basic ACD Routing
    • Common / Good Practices
    • Database Setup / Steps
    • More ACD Routing
    • Advanced ACD Routing
    • Advanced ACD Callback Options
    • Advanced Database Configuration
    • Agent Desktop Configuration


    VORRAUSSETZUNG
    CRSD / UCCXD or a very strong familiarity with CRS scripting and deployment experience

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