CISCO - UCCXA Unified Contact Center Express Advanced
Seminar
In Düsseldorf, München und Hamburg
Beschreibung
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Kursart
Seminar
-
Ort
-
Dauer
4 Tage
-
Beginn
auf Anfrage
CISCO - UCCXA Unified Contact Center Express Advanced: Employee. Channel Partner / Reseller. Customer. Gerichtet an: Employee. Channel Partner / Reseller. Customer.
Standorte und Zeitplan
Lage
Beginn
Beginn
Beginn
Beginn
Beginn
Hinweise zu diesem Kurs
CRSD / UCCXD or a very strong familiarity with CRS scripting and deployment experience
Meinungen
Erfolge dieses Bildungszentrums
Sämtlich Kurse sind auf dem neuesten Stand
Die Durchschnittsbewertung liegt über 3,7
Mehr als 50 Meinungen in den letzten 12 Monaten
Dieses Bildungszentrum ist seit 15 Mitglied auf Emagister
Themen
- Routing
- VPN
- WLAN
- Optical
- Secure Network
- Cisco Systems
- Cisco Systems Catalyst
- Cisco Systems VPN
- Cisco Systems VoIP
- Catalyst Cisco
- CCNA Cisco
- CCDA
- CCNP
- CCDP
- CCIP
- CCSP
- CCVP
- CCIE
- CCSI
- Skinny Client Control Protocol
- Cisco Zertifizierung
- Cert
- CSSA
- Cisco
Inhalte
CISCO - UCCXA Unified Contact Center Express Advanced:
ZIELGRUPPE
KURSINHALT
Kursziele
Building on the knowledge base and scripting experience learned in CRSD / UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. During this four day class students implement such things as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface and the Desktop Administrator to invoke behaviors that involve Third Party applications and web based apps like: Web Callback Option and Leave a Message in Queue. There will be a major focus on Scripting and Subsystem management.
Kursinhalt
- Session management Review
- Build Common Utilities (Lecture / Lab)
- Basic ACD Routing
- Common / Good Practices
- Database Setup / Steps
- More ACD Routing
- Advanced ACD Routing
- Advanced ACD Callback Options
- Advanced Database Configuration
- Agent Desktop Configuration
VORRAUSSETZUNG
CRSD / UCCXD or a very strong familiarity with CRS scripting and deployment experience
CISCO - UCCXA Unified Contact Center Express Advanced