Cisco Unity Connection Call Handling Workshop

Schulungsinhalt Integration with CUCM using SCCP and SIP
Importing users from CUCM and LDAP
Configuring administrators with different roles
Explain default call flow and call processing
Explain different routing rules and transfer options
Detailed description of call handlers and greeting messages and schedules
Use of RTMT and Remote Port Monitor to trace calls and activities
Use of restriction tables to control outbound calls and transfers
Select different language options and / or preserve caller language when processing multiple call handlers.

Lab Exercises
Integration with CUCM
Import Users
Record and use personal greetings
Enduser options Web Inbox
Use of Cisco Personal Communication Assistant to create personal transfer rules
Use of Cisco Personal Communication Assistant to create personal filters and alternate notification devices
Install and use RTMT and Remote Port Monitor
Trace default Call Processing
Create different routing rules to support activities like routing based on calling number , called number , schedule and to support announcements for changed numbers,
Create directories for different departments and greeting messages
Create Audio Text Applications supporting different languages

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