Customer CareRapid Skillz
Preis auf Anfrage
- Short course
Was lernen Sie in diesem Kurs?
The Content of this course is Divided into 2 Units Are as Follows- Unit 1: Deliver customer care standards -This unit is designed to help you understand and implement high-quality customer care standards. It provides a framework to ensure you implement the procedures for providing high-quality customer service, covering areas such as communications and documentation. The unit gives an holistic approach to customer care, as well as highlighting the importance of the law. Unit 2: Deliver customer care when dealing with complaints -This unit is designed to help you deal with customer complaints. It provides a framework which gives guidelines on how to deal with complaints, from the initial stages through to the final outcome, which must be total customer satisfaction. The unit also advises on how to deliver customer care throughout the complaint process. Advice is also provided on how to learn from customer complaints and use the information for improving future customer care and to maintain long-term customer relationships.
This Course is made for students who want to make their career in the related field.