Customer Service Excellence Gain 5 Star Hotel Service Skills - 1 Day Course

Reception Academy
In London, City of London (Grossbritannien)

£ 149 - (166 )
inkl. MwSt.

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Guest Service Excellence Course for individuals
Based on brand standards used by international 5 star Hotels we have created this dynamic one day customer service course, specifically designed for those looking to enter the work force or enhance their existing skills.

This unique interactive Guest and Customer Service course gives you insight into what is required to deliver exceptional, five star personalised service that guests or customers will remember.

Let us share our Five Star Hotel Service secrets with you and help you become a better team member that not only meets but exceeds Guest Expectations. Why not learn from the best?

Five Star Service is not only for Five Star Hotels. Whether you work in a coffee shop, in a retail outlet, a fast food restaurant, or an office, this in-depth course will help you to enhance your skills and become noticed by your superiors for exceeding guest/customer expectations.

At the Academy our goal is to ensure you acquire the essential skills setting you on the right path for your future. Consequently anyone from any professional background, nationality or age is welcome to join the course.

Guest Service Excellence Course for employers
Having skilled staff that are able to offer exceptional customer service to your clients, is fundamental to developing and sustaining any business.

As pioneers of practical front of house Hospitality training, we have taught countless passionate students who have gone on to secure careers in a variety of multinational branded Hotels. Our exceptional training for Hos

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Welche Ziele verfolgt der Kurs?

Learn how your career progression is dependent on the service you provide and how Excellent Customer Service Skills can help you go above and beyond in today's competitive job market.

Ist dieser Kurs für mich?

This one day Customer Service course is perfect for anyone that aims to provide the best possible Customer Service Experience. Hotels are known for their leading Guest Service standards and desire to provide memorable guest moments and experiences.


Wo und wann

Beginn Lage Uhrzeiten
24 Oktober 2016
19 Dezember 2016
City of London
16 Brune Street, London, Grossbritannien
Plan ansehen
Monday, 09:00 to 17:00
24 Oktober 2016
19 Dezember 2016
E1 7NJ, London, Grossbritannien
Plan ansehen

Was lernen Sie in diesem Kurs?

Decision Making
Persuasion Skills
Conflict Resolution
Problem Solving
Office IT
Hotel Management
Customer Service
Organizational Skills
Team Training
Ms Office
Effective Communication
Skills and Training
Hotel Marketing
Hotel reception
5* Brand Standards
Hotel Receptionist


Course Material covered:
  • International Five Star Hotel Guest Service Skills and brand standards:
  • Welcoming Guests/Customers - Effective First Impressions
  • Setting the Stage
  • Building Rapport and Guest/customer Loyalty
  • Learning how to Personalise Service
  • Recognition for exceeding Guest/Customer expectations by going above and beyond
  • Exceeding Guest Expectations / Going Above & Beyond
  • Become a Guest Hero
  • Reading your guests / Understanding Customer needs
  • Anticipating Guest/Customer Needs
  • Opportunities for Up-Selling as way of improving Guest / Customer Service Experience
  • Conflict Resolution / Complaint Handling Skills
  • Reviewing Customer Service Satisfaction
  • Presenting yourself professionally