Customer Service Series Online Course (12 months Access)

CareerVision Training
In Birmingham (Grossbritannien)

£ 396 - (443 )
zzgl. MwSt.

Wichtige informationen

  • Kurs
  • Birmingham (Grossbritannien)

In this Customer Service Series training course, quickly improve customer service skills inside your organization -- and see a significant impact at consumer level. Learn how to deal effectively with angry customers, clients, or colleagues while collaborating to create a win-win outcome. This training course series pinpoints the skills that will make every employee aware of the importance of excellent customer service.


 •  Upset customers will develop trust in your business when their problems are solved.
 •  Employees learn skills necessary to create a positive customer experience.
 •  Grow your business by focusing on your customers needs.


Wichtige informationen

Wo und wann

Beginn Lage

Careervision 61 Caroline Street,, B3 1UF, West Midlands, Grossbritannien

Was lernen Sie in diesem Kurs?

Customer Service


Calming Upset Customers

Section A: Calming Upset Customers
 *  Introduction
 *  Course Overview

Section B: Why Customers Get Upset
 *  People and Systems
 *  Why Customers Leave
 *  Avoidable Upsets
 *  Key Fact

Section C: Responding to Upset Customers
 *  First Impressions
 *  Right Words
 *  Key Fact

Section D: Calming Your Customers
 *  Listening
 *  Calming Techniques
 *  The Telephone
 *  Reaching Agreement
 *  Key Fact
 *  Customer Satisfaction


Connecting to Customers through Customer Service

Section A: Customer Satisfaction
 *  The Customer Service Connection
 *  Working with Customers
 *  Extraordinary Customer Service
 *  The Customer Service Resource
 *  Key Point


Helping Customers through Quality Service

Section A: Serving Customers, Helping People
 *  Customer Service
 *  Making Your Customers Feel Welcome
 *  Asking and Listening
 *  Giving Your Undivided Attention
 *  Going the Extra Mile
 *  Showing Appreciation
 *  Golden Rule


The Cornerstones of Sales and Customer Service

Section A: Customer Service and Selling
 *  Spectacular Service

Section B: Three Cornerstones
 *  Listening
 *  Probing
 *  Building the Sale

Section C: Service Impact
 *  Customer's Perception
 *  Customer Clues
 *  Finding Specific Needs

Section D: Strengthening Sale Knowledge
 *  Salesman Test