Customer Voice Portal Implementation

Seminarziel

The Cisco Unified Customer Voice Portal Implementation (CVPI) v7.0 course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.

Zielgruppe

Cisco Kunden und Channel Partner/Reseller

Seminarinhalte

o Cisco Unified CVP Technical overview o Cisco Unified CVP Comprehensive o Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP o Media File, ECC and Micro Applications o Cisco Unified CVP VXML Solution o VXML Server and Studio o Events, Log Files, and Reporting o Reporting Database and Backup o Failover, Diagnostics, and Troubleshooting

Voraussetzungen

o Telefonie und Contact Center Erfahrung o Networking Basiskenntnisse o Cisco IOS CLI Vertrautheit o Cisco CallManager Kenntnisse o Kenntnisse über Gateways und Gatekeeper für H.323 Netzwerke o Microsoft Windows 2000 Server Kenntnisse o Inhalte der Kurse:
- "Interconnecting Cisco Network Devices Part 1" (ICND1)
- "Implementing Cisco Unified Communications Manager Part 1" (CIPT1)
- "Cisco Voice over IP" (CVOICE)
- "Cisco IP Contact Center Product Power Workshop" (IPCCPW)

Hinweis

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