Kurs derzeit nicht verfügbar
Customer Voice Portal Implementation
Seminar
In Stuttgart ()
Beschreibung
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Kursart
Seminar
Seminarziele The Cisco Unified Customer Voice Portal Implementation (CVPI) v7.0 course defines the tasks necessary for the operation, administration, management, and provisioning of Cisco Unified Customer Voice Portal (CVP) as it is installed in a comprehensive Cisco Unified Intelligent Contact Management (ICM) Enterprise environment.
Hinweise zu diesem Kurs
Vorkenntnisse Telefonie und Contact Center Erfahrung Networking Basiskenntnisse Cisco IOS CLI Vertrautheit Cisco CallManager Kenntnisse Kenntnisse über Gateways und Gatekeeper für H.323 Netzwerke Microsoft Windows 2000 Server Kenntnisse Inhalte der Kurse: Interconnecting Cisco Network Devices Part 1 (ICND1) Implementing Cisco Unified Communications Voice over IP and QoS (CVOICE 8) Implementing Cisco Unified Communications Manager, Part 1 (CIPT1 8) Cisco Unified Contact Center Enterprise Power Workshop (UCCEB)
Meinungen
Inhalte
Schulungsinhalt Cisco Unified CVP Technical overview
Cisco Unified CVP Comprehensive
Cisco Unified ICM Enterprise Scripting to Support Cisco Unified CVP
Media File, ECC and Micro Applications
Cisco Unified CVP VXML Solution
VXML Server and Studio
Events, Log Files, and Reporting
Reporting Database and Backup
Failover, Diagnostics, and Troubleshooting
Customer Voice Portal Implementation