Deploying Cisco Unified Contact Center Enterprise Software

Fast Lane GmbH
In Eschborn und Hamburg

2.990 
zzgl. MwSt.
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Beschreibung

After you complete this course you will be able to: Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment.. Install and configure a Cisco Unified CCE system Create routing options using an external SQL database and an Application Gateway.. Install and configure Cisco Outbound Option.
Gerichtet an: The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System engineers. The secondary audience for this course is as follows: Customers deploying and maintaining Cisco Unified Contact Center Enterprise products.

Wichtige informationen
Veranstaltungsort(e)

Wo und wann

Beginn Lage
auf Anfrage
Eschborn
Ludwig-Erhard-Straβe 3, 65760, Hessen, Deutschland
Plan ansehen
auf Anfrage
Hamburg
Gasstraße 4a, 22761, Hamburg, Deutschland

Häufig gestellte Fragen

· Voraussetzungen

Attendees should meet the following prerequisites:
Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0.

Themenkreis

Zielgruppe
The primary audience for this course is as follows:
  • Cisco Unified Communications system channel partners and resellers
  • System engineers
  • The secondary audience for this course is as follows:
  • Customers deploying and maintaining Cisco Unified Contact Center Enterprise products


Voraussetzungen
Attendees should meet the following prerequisites:
Strong knowledge of Microsoft Windows Server 2003 and Active Directory Administering Cisco Unified Contact Center Enterprise v1.0

Kursziele
After you complete this course you will be able to:
  • Demonstrate an overall understanding of the Cisco Unified CCE system, processes, and its environment.
  • Install and configure a Cisco Unified CCE system Create routing options using an external SQL database and an Application Gateway.
  • Install and configure Cisco Outbound Option.
  • Install and utilize Cisco Support Tools, Cisco Analysis Manager, and Cisco Unified Intelligence Center.


Kursinhalt
Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. You will accomplish this by installing the Cisco Unified CCE software and introducing Cisco Unified CCE troubleshooting tools.

Dauer: 5 Tage
Preis (exkl. MwSt.):
  • 2.990,- €
Cisco Learning Credits:
39 CLC exkl. MwSt.

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