Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)

Schulungsinhalt Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (CCE) product. This course will give you an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. You will accomplish this by installing the Cisco Unified CCE software and introducing Cisco Unified CCE troubleshooting tools.
Course Outline
Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
Module 2: Preparing UCCE for Basic IVR Scripting
Module 3: Preparing UCCE for Basic Agent Functionality
Module 4: Installing and Configuring CCE VXML Solution
Module 5: Installing CCE Outbound Option
Module 6: Supporting CCE

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