Deploying Cisco Unified Intelligence Center

Fast Lane GmbH
In Eschborn

2.390 
zzgl. MwSt.
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Wichtige informationen

  • Kurs
  • Eschborn
  • Dauer:
    3 Tage
Beschreibung

Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course.. Cisco Unified Intelligence Center 8.
Gerichtet an: Cisco customers. Cisco technology partners. Cisco employees.

Wichtige informationen
Veranstaltungsort(e)

Wo und wann

Beginn Lage
auf Anfrage
Eschborn
Ludwig-Erhard-Straβe 3, 65760, Hessen, Deutschland
Plan ansehen

Häufig gestellte Fragen

· Voraussetzungen

The knowledge and skills that a learner should have before attending this course are as follows:
A working knowledge of Unified Contact Center Enterprise is desired..
A working knowledge of contact center operations is desirable.

Themenkreis

Zielgruppe
  • Cisco customers
  • Cisco technology partners
  • Cisco employees


Voraussetzungen
The knowledge and skills that a learner should have before attending this course are as follows:
  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable.
Kursziele
Deploying Cisco Unified Intelligence Center (DUIC) 1.0 is a three-day ILT course. Cisco Unified Intelligence Center 8.0 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

Upon completing this course, the learner will be able to meet these overall objectives:
  • Provide a comprehensive overview of the Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the CUIC solution
  • Describe reporting concepts and capabilities and features of CUIC reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco CVP) and new data sources can be created to meet specific customer requirements
Kursinhalt
  • Course Introduction
  • Cisco Unified Intelligence Center Overview
    • Cisco Unified Intelligence Center Overview
    • Managing Cisco Unified Intelligence Center Components
    • Cisco Unified Intelligence Center Deployment Considerations
    • Cisco Unified Intelligence Center Security and License Types
  • Cisco Unified Intelligence Center Installation, Administration, and Security
    • Installing Cisco Unified Intelligence Center
    • Cisco Unified Intelligence Center Administration
    • Managing Users and Security in Cisco Unified Intelligence Center
  • Running Cisco Unified Intelligence Center Reports
    • Running Cisco Unified Intelligence Center Reports
    • Modifying Cisco Unified Intelligence Center Stock Reports
  • Cisco Unified Intelligence Center Custom Reporting
    • Cisco Unified CCE Key Concepts
    • Creating a New Cisco Unified Intelligence Center Report
    • Call Detail Record Searches
  • Lab 2-1: Installing and Configuring the Cisco Unified Intelligence Center Controller
  • Lab 2-3: Managing Users and Security in Cisco Unified Intelligence Center
  • Lab 3-1: Running a Stock Report
  • Lab 3-2: Modifying a Stock Report
  • Lab 4-2: Creating a Custom Report
  • Lab 4-3: Call Detail Record Searches

Dauer: 3 Tage
Preis (exkl. MwSt.):
  • 2.390,- €
Cisco Learning Credits:
31 CLC exkl. MwSt.

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