Diploma in Customer Service



Wichtige informationen

  • Kurs
  • Online
  • Wann:
    Freie Auswahl

Providing excellent customer service is essential to the long-term viability of every business. ALISON's free online Diploma in Customer Service course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service program to the highest level.

ALISON's customer service certification course also details the role of customer service in the hospitality industry, the retail industry and the public sector. These sections explain the elements of customer service that should be focused on in these sectors.

This free online Diploma course is ideal for business managers, business owners and entrepreneurs who wish to learn how to implement an effective customer service program in their organization. This course will also be of great interest to retail staff, hospitality workers and public servants who want to become more proficient at providing friendly and effective customer service.

Wichtige informationen

Wo und wann

Beginn Lage
Freie Auswahl

Was lernen Sie in diesem Kurs?

Customer Service
Public Sector
Retail Industry


Module Title Module 1: Course Navigation Module 2: Customer Service Basics Module 3: Providing Excellent Customer Service Module 4: Diploma in Customer Service - First Assessment Module 5: Customer Service in the Hospitality Industry Module 6: Customer Service in the Retail Industry Module 7: Customer Service in the Public Sector Module 8: Diploma in Customer Service - Second Assessment Module 9: Diploma in Customer Service - Final Assessment

Study for Free at Your Own Pace! Start This Course

ALISON’s Diploma Courses category includes diploma-level courses in a variety of professional subjects, such as project management, business management and entrepreneurship, HR, web design, psychology, customer service, programming, social media marketing, children’s studies, nursing and patient care, social work, IT management, statistics, mental health, Six Sigma, teaching skills for educators, carpentry, supply chain management, international tourism, and PE. These diploma-level courses will give the learner a comprehensive understanding of the subject. Upon successful graduation, the student will have gained valuable skills and training that will greatly enhance employability and career prospects. The category also includes an innovative work-force re-entry skills advanced diploma that will be of interest to anyone re-entering the workforce after an extended absence.