Learn essential Hospitality English Language!

English for Hospitality - 2 Week Course

Reception Academy
In London, City of London (Grossbritannien)
1 Meinung

£ 189 - (212 )
inkl. MwSt.

Wichtige informationen


Are you interested in acquiring the essential English skills that enable you to work in the hospitality career in the United Kingdom? If so, undertake this interactive and practical Hospitality English Course delivered by Reception Academy and advertised in emagister.co.uk.

The programme of the course has been designed in partnership with UK hotels in order to meet the highest industry standards. It consists of practical exercises and interesting conversations –for example in a lift, to welcome guests or explain the bill. Candidates will also learn hotel vocabulary, how to handle difficult customers and forbidden service phrases, as well as the language used in accounts, marketing and by housekeeping, among others.

The course consists of 30 hours of training divided into 10 days. Candidates will receive a course workbook and will have access to pronunciation checks, a universal phonetic alphabet and visual and listening exercises. They will also perform voice recognition and recoding exercises. Upon completion of the course successful candidates gain a certificate of completion.

Wichtige informationen
Welche Ziele verfolgt der Kurs?

During this two (2) week course you improve your understanding of hospitality terminology and focus on real life situations you will face whilst working in Hotels.

Ist dieser Kurs für mich?

This interactive Hospitality English course is designed for individuals looking to develop their professional language and conversational skills, specifically for use within the hospitality and customer service sector.

Wie geht es nach der Info-Anfrage weiter?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

Frühbucherrabatt: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Voraussetzungen: We welcome all individuals from any nationality who are passionate about the industry to enrol today.

Certificate of attendance from Reception Academy


Wo und wann

Beginn Lage
10 Oktober 2016
05 Dezember 2016
City of London
16 Brune Street, London, Grossbritannien
Plan ansehen
10 Oktober 2016
05 Dezember 2016
E1 7NJ, London, Grossbritannien
Plan ansehen



Das Beste Hospitality English Language Course (2 weeks) was a stunning knowledge in a truly expert and benevolent environment. My english skills have been improved and I was given an essential learning of hospitality language, both things in the same course, astounding!!! A big thanks goes to instructor Ramin, an exceptionally decent, proficient and rousing individual who adores his occupation and works with energy. I emphatically prescribe this course to all individuals who longing to work, or as of now work, as assistant. Good fortunes!!!

Zu verbessern Nothing was bad.

Kurs abgeschlossen: November 2015 | Recomendarías este centro? Sí.

Was lernen Sie in diesem Kurs?

English Language
Business English
Advanced English
English Conversation
Telephone Skills
Customer Care
Customer Service
Communication Skills
English Food
Basic English
Intermediate English
Customer Management
Hotel terminology


UK 5* Hotel essential language skills:
  • Welcoming guests
  • Holding a conversation
  • Follow up conversations
  • Conversations in a lift
  • Small talk
  • Communication between departments
  • Telling the time
  • Giving directions
  • Floor levels
  • Dates
  • Phone conversations
  • Recommending places to visit
  • Show round language
  • Essential hotel vocabulary
  • Phonetics
  • Intonation
  • Language used at the Reception Desk
  • Check-In vocabulary & conversations
  • Check-Out vocabulary & conversations
  • Language used in the Restaurant
  • Up-selling services & facilities
  • Language used by Sales & Marketing
  • Describing a room/room categories
  • Language used by Reservations
  • Taking a booking
  • Selling a room
  • Language used by Housekeeping
  • Special occasions
  • Language used in Accounts
  • Obtaining Method Of Payment (MOP)
  • Explaining the bill
  • Checking guest satisfaction
  • Handling difficult situations & complaints
  • British English versus American English
  • Forbidden service phrases
  • Use of positive language
  • Employment vocabulary
  • Basic interview phrases
  • Conflict in the workplace

Methods of learning:
  • Student voice recordings
  • Intonation checks
  • Voice recognition exercises
  • Tutorial videos
  • Visual exercises
  • Listening exercises
  • Dictations
  • Pronunciation checks
  • Conversations
  • Interactive language games
  • Use of Reception Academy Workbook
  • Phonetic alphabet (universal alphabet)