English for Logistics and Freight Forwarding

Logik Sprachtraining /Academic Support / Career Support
Inhouse

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Wichtige informationen

  • Kurs
  • Inhouse
  • 24 Lehrstunden
Beschreibung

By the end of this course you will have learned to deal confidently and competently using your expertise to communicate with customers and counterparts internationally.
Gerichtet an: All people working in logistics and freight forwarding industry who have direct contact to customers and counterparts abroad.

Wichtige informationen

Häufig gestellte Fragen

· Voraussetzungen

CEF minimal level B1 (lower intermediate) - determined by Logik Sprachtraining placement test

Themenkreis

The course embraces the following themes, but can be altered to the requirements of the participants:

  • a review of the main grammar forms
  • social etiquette - introductions, greetings, small talk, good byes, entertaining customers and being entertained
  • business themes - getting goods moving, forwarding agents, modes of transport, working with partners, dealing with documents, shipping goods overseas, customs, dealing with complaints
  • communication skills - polite requests, polite questions, giving opinions, agreeing and disagreeing tactfully, making recommendations
  • principles of effective meetings and negotiations - styles and stages of negotiations, mini meetings and negotiation role plays based on authentic case studies
  • principles of effective presentations - presenting your company and services to customers
  • writing skills - writing effective e-mails, giving good and bad news, filling out ex/import forms, dealing with declarations
  • telephoning skills - principles of effective telephoning, preparing calls, clarifying, dealing with complaints, your telephone voice
  • insigt into interculteral differences in thinking patterns and business practices around the world, concepts of time and contracts around the world

Erfolge des Zentrums

Zusätzliche Informationen

Preisinformation: 24 double lessons (90 minutes) weekly
Maximale Teilnehmerzahl: 10

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