Excellent Customer Service

Middlesex University
In London (Grossbritannien)

Preis auf Anfrage

Wichtige informationen

  • Short course
  • London (Grossbritannien)
  • Wann:
    Freie Auswahl

This workshop is designed for people who are the "face and voice" of the company, and who work in customer facing roles on a day to day basis.

An understanding of the importance of first impressions and building the customer relationship is an essential part of the overall marketing strategy of any company.

Wichtige informationen
Welche Ziele verfolgt der Kurs?

By the end of the session delegates will:

Be able to define skills, knowledge and behaviours for best practice in excellent customer service

Recognise and explain links between excellent customer service and real business benefits and outcomes



Wo und wann

Beginn Lage
Freie Auswahl
The Burroughs, NW4 4BT, London, Grossbritannien
Plan ansehen

Was lernen Sie in diesem Kurs?

Customer Service
Interpersonal Communication
reliable| respectful
Handling customer


Course content
Identifying who your customers are, what they want and what they expect
What is the customer experience and how can it be improved?
Defining the difference between good and excellent customer service
Retaining customers through effective customer service
The 3 Rs of customer service (responsive, reliable, respectful)
Interpersonal communication and empathy – how to be more effective
Handling customer complaints efficiently
How feedback can be used to improve quality

This workshop is part of the Management Series. Other workshops include:

Advanced selling skills
Effective preparation and follow up of client meetings
Excellence in customer service
Key account management
Maximising fund raising opportunities
Maximising social media impact
Writing a sales strategy
Completion of four of the workshops in the series and a Work Based Learning Report will provide an opportunity to receive a Middlesex University Certificate in Personal and Professional Development NQF Level 4, 5, 6 or 7.