HelpDesk for Human Resources Rel 8.9

Seminarziel

This four-day course is for project team members who are implementing PeopleSoft HelpDesk for Human Resources. This course describes the business processes for HelpDesk for Human Resources and teaches implementers how to set up and administer the system.
Learn To: - Manage Solutions and Solution Advisor - Manage personnel changes - Set up PeopleSoft HR HelpDesk application - Automate HR HelpDesk

Seminarinhalte

o Describe PeopleSoft HR HelpDesk at Run time o Set up PeopleSoft HR HelpDesk application o Describe Case Management at Run Time o Manage Solutions and Solution Advisor o Automate HR HelpDesk o Manage personnel changes o Identify security features
Sachgebiete:

Managing Worker Information

Setting Up Business Units

Configuring the Case Page

Setting Up the 360-Degree View

Setting Up Prompt Tables

Setting Up the Assignment Engine

Setting Up Links to Human Resources Pages

Managing Solutions

Setting Up Solution Advisor

Managing Cases

Working on Cases

Working with Configuration Tools

Automating Operations in HelpDesk for Human Resources

Setting Up Self-Service

Reviewing Security Features

Voraussetzungen

- Understanding of basic navigation and PeopleSoft concepts - Use of control tables to enforce business rules - Able to run processes and reports
- "Introduction to PS for CRM Rel 8.9"
- "Human Resources Rel 8.9"

Empfohlene Vorkenntnisse:
- Knowledge of HR control tables - Understanding of HR employee data