Hotel Reservations Taking a Booking by Phone

Reception Academy
Online

£ 9 - (11 )
zzgl. MwSt.

Wichtige informationen

  • Kurs
  • Beginner
  • Online
  • Dauer:
    Flexible
  • Wann:
    Freie Auswahl
Beschreibung

This wonderful "Listen & Learn" audio course is ideal for those who are looking to improve their English Language Skills for the Hospitality Industry. It will help you to continue your professional development and career progression from the comfort of your home.

We also recommend this Audio Course to you if you already work in a Reservations Department and are seeking inspiration on how to say things in a more professional or uplifting manner. Learn to use "Buzz Words" sensibly and create a tone of voice that is unmistakably in line with 5 star standards.

Wichtige informationen
Veranstaltungsort(e)

Wo und wann

Beginn Lage
Freie Auswahl
Online

Was lernen Sie in diesem Kurs?

English Language
Telephone Skills
Hospitality
Customer Service
Communication Skills
Industry
Telephone answering
Skills and Training
Telephone user support
Reservation procedures
Guest Expectations
Audio competence
Reservations Agent

Themenkreis

In this module we cover "Reservations - Taking a booking by phone". You will be able to listen to three (3) different conversations between a Reservations Agent and a caller wishing to book a room.

Ranging from a simple conversation to a more complex scenario, we will cover:

  • Reservations Agent taking a booking in accordance with 5 star brand standards
  • Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)
  • Reservations Agent taking a booking from a caller that is difficult to understand

All conversations are taken from real life hotels and are professionally voiced over to ensure you get the most out of each Audio Course.

Listen to these tapes over and over until you feel comfortable in adapting them to your own workplace.

The course provides the following downloads:

  • Conversation one script
  • Conversation two script
  • Conversation three script
  • Brand Standard check-list for Reservations Agent

All online courses are available instantly once purchased.

Topics covered:

✅ Reservations Agent taking a booking in accordance with 5 star brand standards

✅ Reservations Agent taking a more complex booking for a guest that previously stayed in one of our hotels (recognizing return guests)

✅ Reservations Agent taking a booking from a caller that is difficult to understand