IBM - Help Desk Basic Troubleshooting for IBM Lotus Domino 8

KURSZIEL
IBM - Help Desk Basic Troubleshooting for IBM Lotus Domino 8: This course is targeted to Lotus Notes 8 firstlevel Help Desk support representatives ready to become secondlevel support representatives_x000D_

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As a firstlevel Help Desk support specialist, you should be able to help users complete daily work using the Lotus Notes client including starting Lotus Notes, passwords, Location and Connection documents, User Preferences, IBM Lotus Sametime integration, and any other issue that can be resolved in five minutes or less. In a secondlevel Help Desk role, you will be challenged by more complex problems, including issues such as password security, ID recovery, troubleshooting a users mail file or access to a database, and providing indepth information into managing Notes databases, replication, and Web access. The information in this course should help you to resolve these issues for users quickly, accurately, and efficiently.

ZIELGRUPPE
This course is targeted to Lotus Notes 8 firstlevel Help Desk support representatives ready to become secondlevel support representatives_x000D_

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As a firstlevel Help Desk support specialist, you should be able to help users complete daily work using the Lotus Notes client including starting Lotus Notes, passwords, Location and Connection documents, User Preferences, IBM Lotus Sametime integration, and any other issue that can be resolved in five minutes or less. In a secondlevel Help Desk role, you will be challenged by more complex problems, including issues such as password security, ID recovery, troubleshooting a users mail file or access to a database, and providing indepth information into managing Notes databases, replication, and Web access. The information in this course should help you to resolve these issues for users quickly, accurately, and efficiently.

KURSINHALT
Kursziele

• Use Help Desk troubleshooting resources.
• Manage user workstations.
• Identify server and database security issues.
• Manage user database issues.
• Troubleshoot mail routing and delivery.
• Troubleshoot IBM Lotus Notes mail issues.
• Troubleshoot replication.

ThemenübersichtLesson 1: Introducing Help Desk Troubleshooting Resources

• Topic 1A: Using IBM Lotus Online Support Resources
• Topic 1B: Starting IBM Lotus Domino Administrator
• Topic 1C: Investigating Basic IBM Lotus Domino Administrator Tasks

Lesson 2: Managing the User's Workstation

• Topic 2A: Diagnosing Problems with Deploying Welcome Pages
• Topic 2B: Breaking Down the IBM Lotus Notes Client
• Topic 2C: Enabling Multiple Users to Share a Workstation
• Topic 2D: Recovering User IDs

Lesson 3: Managing Server and Database Security Issues

• Topic 3A: Diagnosing Server Access Problems
• Topic 3B: Determining Users' Effective Access to a Database

Lesson 4: Managing User Database Issues

• Topic 4A: Refreshing or Replacing a Database Design
• Topic 4B: Compacting a Local Database
• Topic 4C: Archiving Database Documents
• Topic 4D: Diagnosing Problems with Mail Archiving Policies

Lesson 5: Troubleshooting Mail Routing and Delivery

• Topic 5A: Introduction to Mail Routing
• Topic 5B: Responding to Mail Delivery Failure
• Topic 5C: Viewing Pending and Dead Mail
• Topic 5D: Tracing Mail Delivery
• Topic 5E: Tracking Mail

Lesson 6: Troubleshooting IBM Lotus Notes Mail Issues

• Topic 6A: Troubleshooting Contacts
• Topic 6B: Troubleshooting Directory Catalogs
• Topic 6C: Securing Mail Messages
• Topic 6D: Troubleshooting Mail, Schedule, and Calendar Delegation
• Topic 6E: Troubleshooting the Out of Office Notification Service

Lesson 7: Troubleshooting Replication

• Topic 7A: Creating and Encrypting an Application Replica
• Topic 7B: Setting Replication Options
• Topic 7C: Diagnosing Application Replication Problems
• Topic 7D: Resolving Replication Conflicts
• Topic 7E: Troubleshooting Replication

VORRAUSSETZUNG
The prerequisite for this course is the IBM elearning course entitled "Help Desk Fundamentals for IBM Lotus Domino 8", or equivalent knowledge, skills, and experience.