Beschreibung

Kursart

Seminar
Ort

An 2 Standorten

Dauer

4 Tage
Beginn

auf Anfrage

IBM - IBM Tivoli Business Service Manager 4.2 for Administrators: This course is targeted for the Tivoli Support specialist, ISST Services consultant, IGS consultant, and Business Partner._x000D_. Kursziele Evaluate business processes to develop service models. Build Service Models. Use and configure service views. Use advanced features of service models.. Gerichtet an: This course is targeted for the Tivoli Support specialist, ISST Services consultant, IGS consultant, and Business Partner._x000D_. Kursziele Evaluate business processes to develop service models. Build Service Models. Use and configure service views. Use advanced features of service models to expand model coverage. Use the Tivoli Integrated Portal to administer and monitor service models. Configure maintenance windows for managed service level...

Standorte und Zeitplan

Frankfurt-Heusenstam (Hessen)

Beginn

auf AnfrageAnmeldung möglich

Hamburg

Beginn

auf AnfrageAnmeldung möglich

Hinweise zu diesem Kurs

Voraussetzungen

Understand general Business Service Manager concepts and Tivoli Business Service Manager operations and administration Experience with IBM Tivoli Netcool/OMNIbus Recommended Course: IBM Tivoli Netcool/OMNIbus 7.2 Administration and Configuration (TN02D1DE) (Course language: German) IBM Tivoli Netcool/OMNIbus 7.2 Administration and Configuration (TN022EDE) (Course language:...

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Themen

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Service
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KURSZIEL
IBM - IBM Tivoli Business Service Manager 4.2 for Administrators: This course is targeted for the Tivoli Support specialist, ISST Services consultant, IGS consultant, and Business Partner._x000D_

_x000D_

Kursziele

Evaluate business processes to develop service models.
Build Service Models.
Use and configure service views.
Use advanced features of service models to expand model coverage.
Use the Tivoli Integrated Portal to administer and monitor service models.
Configure maintenance windows for managed service level agreements (SLAs).
Configure Data Fetchers to retrieve service data from external databases.
Build service models using autopopulation, data fetchers, and External Service Dependency Adapters (ESDAs).
Develop custom service views, canvases, dashboards, and pages for users.
Use and program the TBSM Application Programming Interface (API).
Provide infrastructure administration for the TBSM environment.
Describe the steps necessary to configure a TBSM failover server.
Troubleshoot operations using TBSM logs.

ZIELGRUPPE
This course is targeted for the Tivoli Support specialist, ISST Services consultant, IGS consultant, and Business Partner._x000D_

_x000D_

Kursziele

Evaluate business processes to develop service models.
Build Service Models.
Use and configure service views.
Use advanced features of service models to expand model coverage.
Use the Tivoli Integrated Portal to administer and monitor service models.
Configure maintenance windows for managed service level agreements (SLAs).
Configure Data Fetchers to retrieve service data from external databases.
Build service models using autopopulation, data fetchers, and External Service Dependency Adapters (ESDAs).
Develop custom service views, canvases, dashboards, and pages for users.
Use and program the TBSM Application Programming Interface (API).
Provide infrastructure administration for the TBSM environment.
Describe the steps necessary to configure a TBSM failover server.
Troubleshoot operations using TBSM logs.

KURSINHALT
IBM Tivoli Business Service Manager (TBSM) shows the health of critical business services and associated service level agreements (SLAs). With TBSM 4.2, you can target resources and actions toward the most critical and costly IT resources and issues. In this course, you will learn how to:

Develop service models
Build service models
Configure service views
Work with the Tivoli Integrated Portal
Integrate with TADDM/CCMDB
Examine the new split-server architecture
Use Tivoli Common Reporting.

Through hands-on exercises, you will use, configure, and administer TBSM 4.2.
_x000D_

Themenübersicht

Business Service Management Overview
TBSM Service Model Concepts
- TBSM Architecture
- Templates and Services
- Data Feeds
- Service Instances
Using Service Views
Service Level Agreements
- Tracking SLAs
- Monitoring SLAs
- Maintenance Windows
Data Fetchers
Automatic Service Model Development
- Autopopulation with Data Fetchers and ESDAs
- Integrating TBSM and TADDM
Custom Views, Custom Canvas, and Custom Page Development
User and Group Management
- Managing Users and Groups using LDAP
RAD Shell
Administration
- Backing up Critical Databases
Charting and Reporting

VORRAUSSETZUNG

Understand general Business Service Manager concepts and Tivoli Business Service Manager operations and administration
Experience with IBM Tivoli Netcool/OMNIbus

Recommended Course:

IBM Tivoli Netcool/OMNIbus 7.2 Administration and Configuration (TN02D1DE) (Course language: German)
IBM Tivoli Netcool/OMNIbus 7.2 Administration and Configuration (TN022EDE) (Course language: English)

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IBM - IBM Tivoli Business Service Manager 4.2 for Administrators

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