IBM - Supporting and Maintaining the DS4000/DS5000 Series

KURSZIEL
IBM - Supporting and Maintaining the DS4000/DS5000 Series: This intermediate course is for customer support personnel and IBM students and business partners responsible for the basic operation, maintenance and support of DS4000 and DS5000 storage subsystems._x000D_

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ZIELGRUPPE
This intermediate course is for customer support personnel and IBM students and business partners responsible for the basic operation, maintenance and support of DS4000 and DS5000 storage subsystems._x000D_

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KURSINHALT
Support and Maintain presents the technical aspects of storage subsystem support and maintenance of the DS4000 and DS5000 storage subsystems. The basic objective of this course is to equip participants with the essential concepts associated with the operation and management of DS4000 and DS5000 storage subsystems within a Storage Area Network (SAN) in order to be able to support and maintain these subsystems. _x000D_

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Success in the support and maintenance of optimal storage subsystems requires the ability to rapidly assess a situation, analyze information and determine a timely solution. The course utilizes a decision making methodology known as the OODA loop (Observation, Orientation, Decision, and Action). _x000D_

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The course modules present technical concepts that include host-based multi-pathing, switch zoning, the SCSI Architecture Model, and controller and drive-side architecture. You will learn how to analyze and maintain DS4000 and DS5000 storage subsystems through lecture, hands-on labs, and customer-related support data exercises. _x000D_

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The modules use a case-study approach. Problem determination exercises provides you opportunities to analyze and diagnose several storage subsystem solutions. The lecture will include an in-depth discussion of Fibre Channel topology and how to use the tools available in the storage manager software to analyze DS4000 and DS5000 storage subsystem issues, including an analysis of the support data files. _x000D_

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The course is 40% lecture and 60% support data exercises combined with hands-on labs.Themenübersicht
Module 1 - Making Decisions

• Explain how to apply a decision making model to maintain and support a storage subsystem
• Describe the four phases of a decision making model (OODA loop: observation, orientation, decision, action)

Module 2 - Support Data Collection

• Describe the purpose of the support data files
• List the contents of the support data bundle
• Explain the purpose of the Major Event Log (MEL)
• Describe the purpose of the state capture dump
• Define data diagnostic capture (DDC)

Module 3 - Management Techniques

• Explain how SYMbol protocol is used for storage management
• Examine storage subsubsystem management techniques
• Identify storage manager components

Module 4 - Executing CLI Commands and Scripting

• List the correct syntax for commands and scripts
• Identify commands to use to collect information about a storage subsystem

Module 5 - Logical Configuration

• Explain configuration concepts
• Determine configuration needs to match I/O characteristics
• Explain the best practices for performance
• Describe storage partitioning concepts

Module 6 - Managing Data Access

• Define the SCSI architecture model
• Explain the overall I/O communications path of the storage area network
• Identify HBA requirements for data access
• Describe best practices for switch zoning
• Evaluate multi-path/failover solutions

Module 7 - Drive-side Architecture

• Describe the fundamentals of the drive side IO path
• List the drive channel states
• Analyze the drive channel communication architecture
• Discuss storage subsystem cabling best practices
• Explain the statistics reported in drive side support data files

Module 8 - Controller States

• Analyze controller architecture
• List the controller states
• Describe how the controllers handle data I/O

Module 9 - Cache and battery management

• Define how cache is used by the controllers
• Describe battery functionality

Module 10 - Component Replacement

• Describe the process to follow when replacing components
• Describe the drive states
• Explain hot spare functionality
• State the procedure for adding capacity to a subsystem

Module 11 - Firmware upgrades

• Recognize when to upgrade a software component
• List order for upgrading the various software components
• Describe the various software component upgrade processes
• Identify common problems to avoid when upgrading controller firmware

Module 12 - Data Migration

• Explain the process of data migration

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VORRAUSSETZUNG
Ideally, you should have experience with implementing DS4000 and DS5000 storage subsystems within a Storage Area Network and has at least six months field exposure with DS4000 and DS5000 storage products and technologies in a support function.
You should complete:

• IBM DS4000 Installation, Configuration and SAN Troubleshooting (SS65D1DE )

It is also essential that you should have:

• Basic administrative knowledge of operating subsystems
• Hands-on experience with RAID technology, Storage Area Networks (SAN) and Fibre Channel topologies