IT Service ManagementInternational Management Forum
- Eindhoven (Niederlande)
Business is becoming more dependent on IT than ever before. The pressure to deliver quality services at reduced costs is unrelenting. many enterprises have embraced at least some of the changes needed to enable the IT organisation to focus on consistent delivery or quality service. If you need (more) guidance on how to manage your support infrastructure, or how to (re)focus your IT-support staff to be more business-aware and customer-focused, then this is the course for you!