IT Service Management

IMF Academy
Fernunterricht

2.180 
zzgl. MwSt.
Möchten Sie den Bildungsanbieter lieber direkt anrufen?
00 31... Mehr ansehen

Wichtige informationen

  • Kurs
  • Mittelstufe
  • Fernunterricht
  • 10 Lernstunden
  • Dauer:
    10 Tage
  • Wann:
    15.12.2016
    weitere Termine
Beschreibung

Business is becoming more dependent on IT than ever before. The pressure to deliver quality services at reduced costs is unrelenting. Many enterprises have embraced at least some of the changes needed to enable the IT organisation to focus on consistent delivery or quality service. If you need (more) guidance on how to manage your support infrastructure, or how to (re)focus your IT support staff to be more business-aware and customer-focused, then this is the course for you!

Wichtige informationen
Veranstaltungsort(e)

Wo und wann

Beginn Lage Uhrzeiten
15.Dezember 2016
19.Januar 2017
16.Februar 2017
16.März 2017
Fernunterricht
auf Anfrage
Fernunterricht
-

Häufig gestellte Fragen

· Welche Ziele werden in diesem Kurs verfolgt?

The course is designed to give you a solid foundation and introduction to the critical areas of IT service management. It is an ideal way to master IT service management, its concepts, processes, and the working practices it encompasses.

· An wen richtet sich dieser Kurs?

The distance learning course on IT service management is focused on senior management and decision-takers in large and middle-sized companies, as well as in not-for-profit organisations.

· Worin unterscheidet sich dieser Kurs von anderen?

IMF Academy is an independent publisher focusing on business information for managers and decision-makers in large and middle-sized companies and non-profit organisations. During the past 20 years, we gained a solid reputation by providing to-the-point and valuable information about topics both critical and of current interest. We are specialist in providing business information by means of distance learning courses; courses fully aimed at self-study. Topics vary from subjects in the area of Information Technology, Finance/Tax, Project Management and (IT) Security Management. Most courses are in the Dutch language; others are published worldwide in the English language. Our courses are mainly edited by specialists working at the large international consultancy organisations like (among many others) PwC, KPMG, Deloitte, Atos Origin, IBM Business Consulting Services, Capgemini, EY (Ernst & Young), Sogeti and Transfer Pricing Associates. Our authors and trainers are all leading specialists in their field.

· Welche Schritte folgen nach der Informationsanfrage?

On the date of your choice you will receive your first lesson. Subsequently you will receive a new lesson every week.

Was lernen Sie in diesem Kurs?

Frameworks for IT Processes
IT Strategy
IT Organisation
Information Security and Risk Management
Systems Management Architecture and Tools
The Cost and Value of IT Service Management
IT Asset Management
E-business and IT Service Management
Transition Management

Dozenten

IMF Academy (IMF)
IMF Academy (IMF)
IT, Information Technology, Finance, Project Management, Security, Tax

IMF is an independent publisher of distance learning courses and organizer of hot topical classroom based trainings and in-company trainings. Should you have questions of suggestions, please contact us at +31 40 246 02 20 or info@imfacademy.com

Themenkreis

Business is becoming more dependent on IT than ever before. The pressure to deliver quality services at reduced costs is unrelenting. Many enterprises have embraced at least some of the changes needed to enable the IT organisation to focus on consistent delivery or quality service. If you need (more) guidance on how to manage your support infrastructure, or how to (re)focus your IT support staff to be more business-aware and customer-focused, then this is the course for you!

The course is designed to give you a solid foundation and introduction to the critical areas of IT service management. It is an ideal way to master IT service management, its concepts, processes, and the working practices it encompasses.


Content
LESSON I Introduction to IT Service Management
The introductory lesson explains the basics of IT service management. It defines what is understood by IT service management, what it means to choose an IT service management perspective, and which management issues play a significant role from the point of view of IT service management.


LESSON II Frameworks for IT Processes
In the second lesson, two IT process frameworks will be explained, including the way in which they can be implemented to improve your processes.


LESSON III IT Strategy
IT strategy is a direct result of business strategy. As such, this lesson is concerned with the alignment between business and IT, and how to ensure that business requirements are succesfully translated into IT requirements. Finally, the impact of these requirements on IT processes and IT service management is discussed.


LESSON IV IT Organisation
This lesson will provide you with a better understanding of the issues governing the effective organisation of the IT function within a business organisation. The course material focuses on the various organisational elements (structure, culture, and human resources) and on the way in which these can be designed and managed in order to achieve the objectives of the IT organisation.


LESSON V Information Security and Risk Management
The lesson on information security and risk management describes the role of information risk management as part of the information security management process, the key elements in these two processes, and their general relationship with other sections of enterprise systems management.


LESSON VI Systems Management Architecture and Tools
Enterprise systems management is a collection of different technical disciplines, methodologies, and processes that encompass the technical infrastructure and organisational boundaries.


LESSON VII The Cost and Value of IT Service Management
Managing the financial portfolio, balancing risks and returns in order to meet management goals and strategies.


LESSON VIII IT Asset Management
In this lesson you will find a description of processes, organisation and tools that help to build and manage the necessary infrastructure for controlling the IT organisation's fundamental assets, such as hardware, software, and people.


LESSON IX E-business and IT Service Management
In lesson IX, you will learn to understand the impact of e-business computing on the management of information technology.


LESSON X Transition Management
When studying this lesson, you will recognise the need to manage transformation, and how to carry this out.


Vergleichen Sie diesen Kurs mit ähnlichen Kursen
Mehr ansehen