ITIL® 2011 Foundation English

Protranet Institut
In München, Frankfurt Am Main, Köln und an 15 weiteren Standorten

zzgl. MwSt.
Möchten Sie den Bildungsanbieter lieber direkt anrufen?
08003... Mehr ansehen
Vergleichen Sie diesen Kurs mit ähnlichen Kursen
Mehr ansehen

Wichtige informationen


Seminarziele During the 3-day ITIL Foundation training, you will be given an overview of the ITIL terminology, the processes and functions as well as roles within the framework.
The candidates receive a broad insight to the basic principle of the "ITIL Service Lifecycle" that is described in the ITIL core literature consisting of five books: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Furthermore, you will be prepared for the successful participation in the exam to receive the internationally acknowledged ITIL Foundation Certificate in IT Service Management.
This ITIL certificate is a prerequisite for the participation in all further Intermediate Level trainings (ITIL Capability and ITIL Lifecycle Stream) as well as the highest possible certificate in ITIL, the ITIL Expert certificate.

Wichtige informationen

Wo und wann

Beginn Lage
auf Anfrage
Tirol, Österreich
Plan ansehen
auf Anfrage
Basel Stadt, Schweiz
Plan ansehen
auf Anfrage
Friedrich Str., 50, 10117, Berlin, Deutschland
Plan ansehen
auf Anfrage
Königsallee, 14, 40212, Nordrhein-Westfalen, NRW, Deutschland
Plan ansehen
auf Anfrage
Frankfurt Am Main
Platz Der Einheit , 1, 60327, Hessen, Deutschland
Plan ansehen
Alle ansehen (18)

Häufig gestellte Fragen

· Voraussetzungen


Experience in the IT area and basic knowledge of IT service management processes would be of advantage.


Schulungsinhalt The ITIL® 2011 Foundation training allows you to:

Define the term "service" and identify, which additional value "Service Management as a practice" bring to your company
Define functions, processes and roles as well as their responsibilities
Understand the concept of "Service Lifecycle" as well as goals and their business value during the different lifecycle stages
Understand and classify the main terms and concepts of ITIL® 2011

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.

Service Management as a practice (Comprehension)
Service Lifecycle (Comprehension)
Key Principles and Models (Comprehension)
Generic Concepts (Awareness)
Selected Processes (Awareness)
Selected Functions (Awareness)
Selected Roles (Awareness)
ITIL Qualification scheme (Awareness)
Technology and Architecture (Awareness)

Erfolge des Zentrums

Vergleichen Sie diesen Kurs mit ähnlichen Kursen
Mehr ansehen