ITIL® 2011 Foundation - English

PROKODA Gmbh
In Berlin

Preis auf Anfrage
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Wichtige informationen

  • Seminar
  • Berlin
Beschreibung

Included in Training Price: Certified and accredited training materials Top locations with lunch & breaks-catering Training Price: EUR 990,- VAT excl.

Exam Fee: EUR 170,- VAT excl. Optional Services: Overnight at the Trainings Hotel ITIL at a Glance

Our 3-day ITIL Foundation Training gives you an overview of all five Lifecycle Phases and their interaction in practice!

Wichtige informationen
Veranstaltungsort(e)

Wo und wann

Beginn Lage
auf Anfrage
Berlin
Berlin, Deutschland

Themenkreis

    Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to the ITIL 2011 certificate.

    • IT Service Management as a practice (Comprehension)
    • ITIL Service Lifecycle (Comprehension)
    • Key Principles and Models (Comprehension)
    • Generic Concepts (Awareness)
    • Selected ITIL Processes (Awareness)
    • Selected ITIL Roles (Awareness)
    • Selected ITIL Functions (Awareness)
    • Technology and Architecture (Awareness)
    • ITIL Qualification scheme (Awareness)

    The training "ITIL Foundation" allows you to:

    • Define the term "service" and identify, which additional value "Service Management as a practice" bring to your company
    • Understand the concept of "Service Lifecycle" as well as goals and their business value during the different lifecycle stages
    • Understand and classify the main terms and concepts of ITIL
    • Define functions, processes and roles as well as their responsibilities