ITIL® 2011 Foundation EnglishMANAGER INSTITUT
- Salzburg (Österreich)
Häufig gestellte Fragen
Experience in the IT area and basic knowledge of IT service management processes.
Was lernen Sie in diesem Kurs?
The ITIL® 2011 Foundation training allows you to:
Define the term "service" and identify, which additional value "Service Management as a practice" bring to your company
Define functions, processes and roles as well as their responsibilities
Understand the concept of "Service Lifecycle" as well as goals and their business value during the different lifecycle stages
Understand and classify the main terms and concepts of ITIL® 2011
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
Service Management as a practice (Comprehension)
Service Lifecycle (Comprehension)
Key Principles and Models (Comprehension)
Generic Concepts (Awareness)
Selected Processes (Awareness)
Selected Functions (Awareness)
Selected Roles (Awareness)
ITIL Qualification scheme (Awareness)
Technology and Architecture (Awareness)
During the 3-dayITIL® 2011 Foundation training, you will be given an overview of the ITIL terminology, the processes and functions as well as roles within the framework. You receive a broad insight to the basic principle of the "Service Lifecycle" that is described in the ITIL core literature consisting of five books (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement).
Furthermore, this course serves as a preparation for the successful participation in the exam to receive the internationally acknowledged ITIL Foundation Certificate in IT Service Management. This certificate is a prerequisite for the participation in all further Intermediate Level trainings (Capability and Lifecycle Stream) as well as the highest possible certificate in ITIL, the ITIL Expert certificate.