Beschreibung

Kursart

Intensivseminar berufsbegleitend
Niveau

Anfänger
Ort

München

Unterrichtsstunden

24h
Dauer

3 Tage
Beginn

nach Wahl

Learning objectives: You will be able to employ ITIL terminology and basic concepts with ease. You will become familiar with the fundamental Service Lifecycle structure of the ITIL approach. You will gain an understanding about ITIL projects and their necessity. You will be capable of working successfully on IT Service Management projects and providing a positive input. The internationally recognised Foundation certification is a written record that you understand ITIL, and is your passport to courses in the next stage of the ITIL curriculum.

Wichtige Informationen

Dokumente

exccon_education_itil_foundation_en.pdf

Standorte und Zeitplan

München (Bayern)

Karte ansehen

Tal 11, 80331

Beginn

nach WahlAnmeldung möglich

Hinweise zu diesem Kurs

An wen richtet sich dieser Kurs?

Managers, Process Managers, IT Consultants and Project Managers who are involved in introducing and implementing ITIL v3 processes

Voraussetzungen

None, although prior knowledge of business processes and IT services are of advantage.

Fragen & Antworten

Ihre Frage hinzufügen

Unsere Berater und andere Nutzer werden Ihnen antworten können

Wer möchten Sie Ihre Frage beantworten?

Alle
Studierende
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Es werden nur Ihr Name und Ihre Frage veröffentlicht.

Meinungen

Themen

ITIL Zertifizierung
ITIL
Service Operation
Service Transition
Service Strategy
Service Design
ITIL Expert
Continual Service Improvement
Managing Across the Lifecycle
Service Management

Dozenten

Qualified Trainers

ITIL, PRINCE2, COBIT5, ISO20000

Inhalte

This 3 day seminar provides you with basic knowledge about the process-oriented design of an IT organisation. You not only discover the importance of the Service Lifecycle and its role in IT Service Management, but also learn how to implement sustainable customer and service-orientation within your department. Key concepts and generic principles are studied alongside selected processes, providing you with an initial, comprehensive understanding of ITIL.

Our experienced trainers use practical examples to illustrate the advantages of introducing ITIL processes and to show you how to overcome any hurdles that you may face. Following the seminar, you have the chance to sit the internationally recognised ITIL Foundation certification examination. This is a prerequisite for enrolment on the more advanced v3 training.

Zusätzliche Informationen

Price information: The examination fees of 195 EUR excl. VAT are not included in the price.

Verwandte Kategorien

Kontakt

ITIL® Foundation (English)

Wichtige Informationen

Fragen & Antworten

Meinungen

Themen

Inhalte

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