ITIL® Foundation (English)exccon AG
- Intensivseminar berufsbegleitend
- 24 Lehrstunden
Häufig gestellte Fragen
· An wen richtet sich dieser Kurs?
Managers, Process Managers, IT Consultants and Project Managers who are involved in introducing and implementing ITIL v3 processes
None, although prior knowledge of business processes and IT services are of advantage.
Was lernen Sie in diesem Kurs?
Continual Service Improvement
Managing Across the Lifecycle
This 3 day seminar provides you with basic knowledge about the process-oriented design of an IT organisation. You not only discover the importance of the Service Lifecycle and its role in IT Service Management, but also learn how to implement sustainable customer and service-orientation within your department. Key concepts and generic principles are studied alongside selected processes, providing you with an initial, comprehensive understanding of ITIL.
Our experienced trainers use practical examples to illustrate the advantages of introducing ITIL processes and to show you how to overcome any hurdles that you may face. Following the seminar, you have the chance to sit the internationally recognised ITIL Foundation certification examination. This is a prerequisite for enrolment on the more advanced v3 training.