ITIL® Foundation (English)

exccon AG
In München

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Wichtige informationen

  • Intensivseminar berufsbegleitend
  • Anfänger
  • München
  • 24 Lehrstunden
  • Dauer:
    3 Tage
  • Wann:
    Freie Auswahl

Learning objectives: You will be able to employ ITIL terminology and basic concepts with ease. You will become familiar with the fundamental Service Lifecycle structure of the ITIL approach. You will gain an understanding about ITIL projects and their necessity. You will be capable of working successfully on IT Service Management projects and providing a positive input. The internationally recognised Foundation certification is a written record that you understand ITIL, and is your passport to courses in the next stage of the ITIL curriculum.

Wichtige informationen Veranstaltungsort(e)

Wo und wann

Beginn Lage Uhrzeiten
Freie Auswahl
Tal 11, 80331, Bayern, Deutschland
Plan ansehen

Häufig gestellte Fragen

· An wen richtet sich dieser Kurs?

Managers, Process Managers, IT Consultants and Project Managers who are involved in introducing and implementing ITIL v3 processes

· Voraussetzungen

None, although prior knowledge of business processes and IT services are of advantage.

Was lernen Sie in diesem Kurs?

ITIL Zertifizierung
Service Operation
Service Transition
Service Strategy
Service Design
ITIL Expert
Continual Service Improvement
Managing Across the Lifecycle
Service Management


Qualified Trainers
Qualified Trainers


This 3 day seminar provides you with basic knowledge about the process-oriented design of an IT organisation. You not only discover the importance of the Service Lifecycle and its role in IT Service Management, but also learn how to implement sustainable customer and service-orientation within your department. Key concepts and generic principles are studied alongside selected processes, providing you with an initial, comprehensive understanding of ITIL.

Our experienced trainers use practical examples to illustrate the advantages of introducing ITIL processes and to show you how to overcome any hurdles that you may face. Following the seminar, you have the chance to sit the internationally recognised ITIL Foundation certification examination. This is a prerequisite for enrolment on the more advanced v3 training.

Erfolge des Zentrums

Zusätzliche Informationen

Price information: The examination fees of 195 EUR excl. VAT are not included in the price.

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