ITIL V3 Service Strategy (Inklusive Examen)

Ventara AG
In Bad Homburg Vor Der Höhe und Gelnhausen

1.866 
zzgl. MwSt.
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Beschreibung

This 3 day course offers training towards a free-standing Service Strategy qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Strategy and is based upon the ITIL v3 core book of the same name.
Gerichtet an: o All IT management staff involved in planning for or operating IT processeso Internal or external consulting staff, helping an organization plan, implement or improve IT Service Management. o Internal audit staff that will be responsible for examining or reviewing IT Service Management organizations. o The course will be of particular interest to staff working or managing an IT Service Strate...

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Veranstaltungsort(e)

Wo und wann

Beginn Lage
auf Anfrage
Bad Homburg Vor Der Höhe
Hessen, Deutschland
auf Anfrage
Gelnhausen
Hessen, Deutschland

Häufig gestellte Fragen

· Voraussetzungen

Existing holder of the "ITIL V3 Foundation Certificate", or an earlier Foundation qualification and an "ITIL V3 Foundation Bridge Certificate"

Themenkreis

Seminarziel

This 3 day course offers training towards a free-standing Service Strategy qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Strategy and is based upon the ITIL v3 core book of the same name.

Zielgruppe

o All IT management staff involved in planning for or operating IT processeso Internal or external consulting staff, helping an organization plan, implement or improve IT Service Management
o Internal audit staff that will be responsible for examining or reviewing IT Service Management organizations
o The course will be of particular interest to staff working or managing an IT Service Strategy role or wishing to include this module as part of their ITIL expert qualification

Seminarinhalte

o Service Strategy Principles o Conducting Strategic Assessments o Service Portfolio Management o Driving Strategy Through The Service Lifecycle o Revision and Mock Examination o Defining Services and Market Spaces o Financial Management o Managing Demand o Critical success factors and risks associated with Service Strategy

Voraussetzungen

Existing holder of the "ITIL V3 Foundation Certificate", or an earlier Foundation qualification and an "ITIL V3 Foundation Bridge Certificate"
Hinweis

This is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.
Nächste Schritte:
Other modular courses form the Lifecycle or Capability streams leading to the ITIL Expert qualification.


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