ITILV3 Managing Across the Lifecycle (inklusive Examen)

Seminarziel

Managing Across the Lifecycle is a free-standing qualification, it is also the final module of the Service Lifecycle and/or Service Capability modules that leads to the ITIL Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, to impart, test, and validate the knowledge across the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes addressed in the five core V3 Publications.
Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification:
o Introduction to IT Service Management Business and Managerial Issues
o Managing the Planning and Implementation of IT Service Management
o Management of Strategic Change
o Risk Management
o Understanding Organizational Challenges
o Service Assessment
o Understanding Complementary Industry Guidance
In addition the training for this certification will include examination preparation, including a mock examination opportunity.

Zielgruppe

The target group of the ITIL Intermediate Qualification Managing across the Lifecycle Certificate is:o Individuals who require a business and management level understanding of the ITIL V3 core Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
o Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is the final mandatory module leading to the Expert certification
o Individuals seeking progress towards the ITIL Master in IT Service Management for which the ITIL Expert is a prerequisite

This may include but is not limited to, CIOs, Senior IT Managers, IT Managers and Supervisors, professionals and IT Operation practitioners.

Seminarinhalte

o Introduction to IT Service Management Business and Managerial Issues o Risk Management o Understanding Organizational Changes o Understanding Complimentary Industry Guidance and Tool Strategies o Management of Strategic Change o Managing the Planning and Implementation of IT Service Management o Service Assessment o Revision and Mock Examination

Voraussetzungen

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management (2 credits from the V3 Foundation or V2 Foundation plus Bridge Certificate) and have obtained a further 15 credits (a total of at least 17 credits) as a minimum from a balanced selection of ITIL Service Lifecycle or Service Capability qualifications. Documentary evidence of this must be presented to gain admission to this certification level.Demonstrate between 2 and 4 years of professional experience in the ITSM market place.
o Service Strategy
o Service Design
o Service Transition
o Service Operation
o Continual Service Improvement

Examination candidates should be aware that at least 28 hours or personal study are required.

Hinweis

This is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.
Nächste Schritte:
Master in IT Service Management (Coming Soon)