Key Skills In Business Communication

IHK-Bildungsinstitut Hellweg Sauerland GmbH
In Arnsberg

520 
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Wichtige informationen

  • IHK
  • Arnsberg
Beschreibung

This fundamental modular course introduces you to the relevant language arising in different business situations. The aim is to improve your general and business vocabulary during the course of the various modules and to become aware of correct language use.You are free to choose any particular or all of the five modules, enabling you to cover your explicit points of intere

Wichtige informationen
Veranstaltungsort(e)

Wo und wann

Beginn Lage
auf Anfrage
Arnsberg
Königstr. 12, 59821, Nordrhein-Westfalen, NRW, Deutschland

Themenkreis

This fundamental modular course introduces you to the relevant language arising in different business situations. The aim is to improve your general and business vocabulary during the course of the various modules and to become aware of correct language use.You are free to choose any particular or all of the five modules, enabling you to cover your explicit points of interest quite flexibly.

Content:/b

I. VISITORS AND BUSINESS TRIPS 15 periods

Business life might let you take care of foreign visitors at your place of work or make you travel to companies or other organisations abroad.This module offers to train you in feeling at ease with business partners in a face-to-face situation. You will be introduced to phrases used in conversations when welcoming and/or introducing your guests, guiding them through your company, taking them out for dinner etc; you will also be trained in asking for services and information when preparing a business trip, in dealing with situations on a business trip etc.

II. ON THE PHONE 15 periods

How do I deal with foreign callers on the phone? What helps to create a good impression? What are the secrets of giving and taking messages? How should arrangements be confirmed? How do I make requests, handle enquiries etc.? So many questions, so many answers¿You will be coached in various such situations on the phone without forgetting an important asset of communication: small-talk!

III. BUSINESS CORRESPONDENCE 15 periods

This module deals with different situations in business that need to be handled in a written form.You will be introduced to characteristic phrases in their relevant business context, which you need in your business correspondence, whether in letters, faxes or e-mails. Taking notes and writing reports, another important aspect of business communication, will also be covered.

IV. PRESENTATIONS 15 periods

Good business relations have a lot to do with first impressions. Successful presentations let you make a good impression, whether of yourself when applying for a job or of your company when dealing with business partners. There are many incidents where good presentations are required. We cannot cover all, but will try to respond to your needs, by dealing with typical phrases that will allow you to cope with various situations.

V. MEETINGS AND NEGOTIATIONS 15 periods

You will be introduced to the vocabulary enabling you to hold or attend conferences, events, meetings and to negotiate in English. We will practice how to ask questions and deal with objections, how to make polite requests and suggestions by making use of corresponding phrases and through role-playing.

Prerequisite:/b

What YOU NEED is a basic working knowledge of English (B1 level / lower intermediate) and some general experience in dealing with customers/suppliers/visitors/service providers etc..

Certificate:

At the end of the course and after having attended all five modules on a regular basis, you will have the opportunity to take and pass a written as well as an oral exam leading to the IHK General Certificate of Business Communication.

If you do not wish to take the test, you will be given an attestation of attendance.

Hinweis:

Externe Prüfungstermine (schriftlich/mündlich) auf Anfrage

Preis:

Bei Auswahl eines Moduls 120,00 ¿; bei Auswahl von zwei Modulen 220,00 ¿; bei Auswahl von drei Modulen 320,00 ¿; bei Auswahl von vier Modulen 420,00 ¿; bei Belegung im Block (alle Module) 500,00 ¿.


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