Key Success Factors and Key Performance Indicators - 2 (Asia)

HRODC Postgraduate Training Institute
In Kuala Lumpur, Malaysia (Malaysia), Jakarta, Indonesia (Indonesien)

£ 6.000 - (6.717 )

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Suitable for: Directors, Executives, Managers, Business Owners, Marketing Executives, Sales Executives, Marketing Consultants, Management Lecturers

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Voraussetzungen: Degree or Work Experience


Wo und wann

Beginn Lage
Freie Auswahl
Jakarta, Indonesia
Jalan Lapangan, 10710, Indonesia, Indonesien
Plan ansehen
Freie Auswahl
Freie Auswahl
Freie Auswahl
Freie Auswahl
Kuala Lumpur, Malaysia
Jalan Ampang Hilir, 68, Malaysia, Malaysia
Plan ansehen

Was lernen Sie in diesem Kurs?

Strategic Planning
Business Intelligence
Team Training
IT Management
Business planning
Balanced Scorecard
Overall Equipment Effectiveness
Critical Success Factors
Key Performance Indicators
Key Result Indicators
Business Performance Management
Business Performance Measurement
Management Information System (Dashboard)
Key Risk Indicator
Senior Management Team Commitment
Performance and Result Indicators
Performance Measures
Developing the Reporting Framework
“Just Do It” Culture


Part 1: Introduction

  • Key Result Indicators
  • Performance and Result Indicators
  • Key Performance Indicators (KPI)
  • Examples of KPI
  • Categorization of KPI
  • Identifying Indicators of Organisation
  • Key Components of KPI
  • Starting with what you need to measure and monitor
  • Establishing current performance benchmark and target levels
  • Adding KPI project control elements
  • Characteristics of a Good KPI
  • How to Implement KPI
  • Benefits of KPI
  • Management Models That Have a Profound Impact on KPIs
  • Definitions

Part 2: KPI and Other Related Management Tools

  • KPI and Balanced Scorecard
  • KPI and Benchmark
  • KPI and Business Intelligence
  • KPI and Business Performance Management
  • KPI and Business Performance Measurement
  • KPI and Management Information System (Dashboard)
  • KPI and Overall Equipment Effectiveness
  • KPI and Gap Analysis
  • KPI and Key Risk Indicator (KRI)

Part 3: Foundations Stones for Implementing Key Performance Indicators

  • Four Foundation Stones Guiding the Development and Use of KPIs
  • Defining Vision, Mission and Strategy

Part 4: Developing and Using KPIs: A 12-Step Model

  • STEP 1: Senior Management Team Commitment
  • STEP 2: Establishing a Winning KPI Project Team
  • STEP 3: Establishing a “Just Do It” Culture and Process
  • STEP 4: Setting Up a Holistic KPI Development Strategy
  • STEP 5: Marketing the KPI System to all Employees
  • STEP 6: Identifying Organization-Wide Critical Success Factors
  • STEP 7: Recording Performance Measures in a Database
  • STEP 8: Selecting Team-Level performance Measures
  • STEP9: Selecting Organisational Winning KPIs
  • STEP 10: Developing the Reporting Framework at All Levels
  • STEP 11: Facilitating the Use of Winning KPIs
  • STEP 12: Refining KPIs to Maintain Their Relevance

Part 5: KPI and Critical Success Factors (CSF)

  • Overview – Critical Success Factors
  • Types of CFS
  • 5 Key Sources of CFS
  • KPI vs. CSF
  • CSF Method
  • Using CFS for Strategic and Business Planning
  • Examples of CFS