Lifecycle: ITIL V3 Service Operation

Ventara AG
In Gäufelden Nebringen

1.866 
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Wichtige informationen

  • Seminar
  • Anfänger
  • Gäufelden nebringen
  • Dauer:
    3 Tage
Beschreibung

This course is a free-standing Service Operation qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Operation and is based upon the ITIL v3 core book of the same name. Upon successful completion of this course participants will: o Gain a thorough understanding of the managerial and supervisory issues regard..
Gerichtet an: All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization. The course will be of particular interest to staff working or managing an IT Service Operation department or wishing to include this module as part of their ITIL expert qualification.

Wichtige informationen
Veranstaltungsort(e)

Wo und wann

Beginn Lage
auf Anfrage
Gäufelden Nebringen
Baden-Württemberg, Deutschland

Häufig gestellte Fragen

· Voraussetzungen

Existing holder of the "ITIL V3 Foundation Certificate", or an earlier Foundation qualification and an "ITIL V3 Foundation Bridge Certificate"

Was lernen Sie in diesem Kurs?

Service Operation

Themenkreis

Seminarziel

This course is a free-standing Service Operation qualification, but is also one of the Lifecycle modules leading to the ITIL Expert qualification. The course covers all aspects of Service Operation and is based upon the ITIL v3 core book of the same name. Upon successful completion of this course participants will:
o Gain a thorough understanding of the managerial and supervisory issues regarding IT Service Operation processes, functions and activities
o Be able to understand the important interfaces between Service Operation and the other stages within the ITIL Service Lifecycle
o Be prepared to sit the formal ITIL Service Operation examination

Zielgruppe

All IT Staff, system and network administrators, managers and executives who are responsible for the delivery of IT services in an organization. The course will be of particular interest to staff working or managing an IT Service Operation department or wishing to include this module as part of their ITIL expert qualification.

Seminarinhalte

o Introduction to Service Operation o Service Operation Processes Event Management Incident management Request Fulfillment Problem Management Access Management o Technology Considerations o Service Operation Principles o Common Service Operation Activities o Organizing Service Operation Functions - Service Desk - Technical Management - IT Operations Management - Applications Management

Voraussetzungen

Existing holder of the "ITIL V3 Foundation Certificate", or an earlier Foundation qualification and an "ITIL V3 Foundation Bridge Certificate"
Hinweis

Formal Examination: This is a closed book complex graded multiple-choice examination with 8 questions to answered in 90 minutes. Students must get 28/40 (70% ) correct in order to pass. Candidates sitting the examination in a language other than their native language have a maximum of 120 minutes and are allowed the use of a dictionary.

Nächste Schritte:
Other modular courses form the Lifecycle or Capability streams leading to the ITIL Expert qualification.


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