Managing Organizational Change

Seminarziel

Upon completion of this course participants will be able to:o Understand why Managing Organizational Change is important
o Understand the psychology of change and its effect in the workplace
o Implement and manage effective Stakeholder Management
o Implement and manage effective Sponsorship and Leadership
o Understand the success factors of MOC and know how to leverage on them
o Understand the barriers to MOC and know how to mitigate or handle them
o Appreciate the necessary stages of a MOC methodology and supporting tools/templates

Zielgruppe

This course is intended for the IT professionals that are involved in the execution of transitional and/or transformational organizational change:o IT Managers
o Project Managers
o Process Architects
o ITSM Consultants
o HRM Managers

Seminarinhalte

o Welcome and House keeping o Introduction to Managing Organizational Change o Why Managing Organizational Change/Benefits o Challenges of Organizational Change o Stakeholder Management Part One o Practical Tips o Managing Organizational Change Part Three: Implement o Stakeholder Management Part Two o Managing Organizational Change - an Holistic Overview o Managing Organizational Change Part One Analysis o Managing Organizational Change Part Two: Design o Sponsorship and Leadership o Stakeholder Management Part Three o Managing Organizational Change Part Four: Manage

Voraussetzungen

o Attained the ITIL Foundations Certificate (EXIN or ISEB) o At least 3 years practical experience in managing people and IT processes