Modern Quality Systems and ISO 9000 (Milan)

HRODC Postgraduate Training Institute
In Milan, Italy (Italien)

£ 10.000 - (11.862 )
zzgl. MwSt.

Wichtige informationen

  • Kurs
  • Milan, italy (Italien)
  • Dauer:
    10 Days
  • Wann:
    Freie Auswahl
Beschreibung

Limited Contents: By the conclusion of the specific learning activities, delegates will be able to: 1. Demonstrate their appreciation for consumer and client demand for quality. 2. Demonstrate their awareness of consumers' increasing quality consciousness. 3. Exhibit an understanding of the role of Quality Systems in: a. Creating a posi t ive organisat ional ima ge. b. Lowering operational costs. c. Reducing or averting product or service liability litigation. 4. Demonstrate their understanding of 'Modern Control Systems'.
Suitable for: This course is designed for: Quality Assurance Managers. General Managers. ISO Implementation Members. Management Representatives. ISO Internal Auditors

Wichtige informationen

Voraussetzungen: Degree or work Experience

Veranstaltungsort(e)

Wo und wann

Beginn Lage
Freie Auswahl
Freie Auswahl
Milan, Italy
Via Washington, 66 Milan, 20146, Milano, Italien
Plan ansehen

Was lernen Sie in diesem Kurs?

Management
Evaluation
Quality Systems
ISO 9000
ISO 9001
ISO 14000
Audit
Auditing
Quality Assurance
IT
Approach
IT Auditing
Performance
Quality
ISO
Environmental Auditing
International
systems
Medical
Medical training
Process Control
Quality management
Quality Training
ISO certification
IT Management
Production

Themenkreis

Modern Quality Systems

Contents, Concepts and Issues

  • Quality: A Definition
  • Clients’ Quality Consciousness
  • The Law and Development of Quality Assurance
  • Using quality as a tool to:
  • Create a positive organisational image
  • Lower operational costs
  • Reduce or avert product or service liability litigation
  • Modern control systems
  • Management Information System
  • Computerised Information Systems
  • Information Speed
  • Information Retrieval
  • Management Accounting System
  • The Import- Conversion –Export Process
  • The Import Process
  • The Conversion Process
  • The Export Process
  • Operational Control System
  • Service Operation
  • Process Scheduling
  • Loading
  • Sequencing
  • Detailed Scheduling
  • Inventory Control
  • Cost Control
  • Quality Control
  • Controlling Utilisation of Organisational Resources
  • Co-Ordaining as a Control Mechanism
  • Mutual Adjustment
  • Direct Supervision
  • Standardisation of Work Process
  • Standardisation of Input-Skills, Knowledge And Attitudes
  • Standardisation of Output
  • Organisational Structure as a Control Function
  • Communication Dissemination
  • Decision Making Involvement
  • The ‘IN’ Inventory
  • The ‘OUT’ Inventory
  • The ‘JIT’ Inventory System
  • The KANBAN System
  • Establishing Quality Objectives
  • Stating Precise Objective
  • Setting Quality Objectives in Relation to Other Organisational Objectives
  • Relating Objectives to Specific Actions
  • Pinpointing Expected Results
  • Specifying When Goals Are Expected To Be Achieved
  • Distinguishing Between Strategic, Tactical and Operational Quality Objectives
  • Establishing A ‘Quality-Throughput Accounting Balance’
  • Continuous Improvement Programme
  • Just-In-Time (JIT) Compared With Material Requirements Planning (MRP)
  • JIT Vs MRP: Component and Material Sourcing Strategy
  • The Quality Benefits of JIT vs. MRP
  • The Quality Issues Involved In JIT and MRP
  • Kaizen or Continuous Improvement
  • Quality Benchmarking
  • Guidelines for Achieving Quality:
  • Philip B. Crosby,
  • W. Edwards Deming,
  • Joseph M. Juran,
  • Shigeo Shingo,
  • Armand V. Eeigenbaum

ISO 9000 Contents, Concepts and Issues

  • What is the International Organisation for Standardization (ISO)
  • ISO Structure
  • ISO Code of Ethics
  • What 'International Standardization' Means
  • How ISO Standards Benefit Society
  • The hallmarks of the ISO brand
  • ISO and World Trade
  • The ISO 9000 Family
  • Objectives of ISO 9000
  • The Clients or Customers’ Quality Requirements
  • General Regulatory Quality Requirements
  • Enhancing Client and Customer Satisfaction
  • Towards Continuous Quality Improvement
  • ISO Quality Principles
  • Principle 1 Client or Customer focus
  • Principle 2 Leadership
  • Principle 3 Involvement of people
  • Principle 4 Process approach
  • Principle 5 Systems approach
  • Principle 6 Continuous improvement
  • Principle 7 Factual approach to decision making
  • Principle 8 Mutually beneficial supplier relationships
  • The ISO 9000:2000 Series
  • ISO 9000:2005 Quality systems - Fundamentals and vocabulary
  • ISO 9001:2000 Quality systems – Requirements
  • ISO 9004:2000 Quality systems - Guidelines for performance improvements
  • ISO 19011:2002 Guidelines for quality and/or environmental systems auditing
  • The ISO 9000 Quality Standards
  • IWA 1:2001 to IWA 1:2005 (International Workshop Agreement) - Guidelines for process improvements in health service organizations
  • IWA 2:2003-Quality systems - Guidelines for the Application of ISO 9001:2000 in Education
  • IWA 4:2005-Quality systems -- Guidelines for the Application of ISO 9001:2000 in Local Government
  • ISO Guide 34:2000-General requirements for the competence of reference material producers
  • ISO Guide 34:2000/Cor 1:2003-
  • ISO 9000:2005-Quality Management Systems -- Fundamentals and Vocabulary
  • ISO 9001:2000-Quality Management Systems -- Requirements
  • ISO 9004:2000-Quality Management Systems -- Guidelines for Performance Improvements
  • ISO 10002:2004-Quality Management -- Customer satisfaction -- Guidelines for Complaints Handling in Organizations
  • ISO 10005:2005-Quality Management Systems -- Guidelines for quality plans
  • ISO 10006:2003-Quality Management Systems -- Guidelines for quality management in projects
  • ISO 10007:2003-Quality Management Systems -- Guidelines for configuration management SO 10012:2003-Measurement Management Systems -- Requirements for measurement processes and measuring equipment
  • ISO/TR 10013:2001-Guidelines for Quality Management System Documentation
  • ISO/TR 10014:1998-Guidelines for Managing The Economics Of Quality
  • ISO 10015:1999-Quality management -- Guidelines for Training
  • ISO/TR 10017:2003-Guidance on Statistical Techniques for ISO 9001:2000
  • ISO 10019:2005-Guidelines for the Selection of Quality Management System Consultants and Use of Their Services
  • ISO/TR 13352:1997-Guidelines for Interpretation of ISO 9000 Series for Application within the Iron Ore Industry
  • ISO 13485:1996-Quality Systems -- Medical Devices -- Particular Requirements for the Application of ISO 9001
  • ISO 13485:2003-Medical devices -- Quality Management Systems -- Requirements for Regulatory Purposes
  • ISO 13488:1996-Quality systems -- Medical Devices -- Particular Requirements for the Application of ISO 9002
  • ISO 14964:2000-Mechanical Vibration and Shock -- Vibration of Stationary Structures -- Specific Requirements for Quality Management in Measurement and Evaluation of Vibration
  • ISO/TR 14969:2004-Medical devices -- Quality management systems -- Guidance on the application of ISO 13485: 2003
  • ISO 15161:2001-Guidelines on the Application of ISO 9001:2000 for the Food and Drink Industry
  • ISO 15189:2003-Medical laboratories -- Particular Requirements for Quality and Competence
  • ISO/TS 16949:2002-Quality Management Systems -- Particular Requirements for the Application of ISO 9001:2000 for Automotive Production and Relevant Service Part Organizations
  • ISO 19011:2002-Guidelines for Quality and/or Environmental Management Systems Auditing
  • ISO/TS 19218:2005-Medical devices -- Coding Structure for Adverse Event Type and Cause
  • ISO 22870:2006-Point-of-care testing (POCT) -- Requirements for Quality and Competence
  • ISO/TS 29001:2003-Petroleum, Petrochemical and Natural Gas Industries -- Sector-Specific Quality Management Systems -- Requirements for Product and Service Supply Organizations
  • ISO/IEC 90003:2004-Software engineering -- Guidelines for the Application of ISO 9001:2000 to Computer Software
  • ISO 9001:2000 Goals
  • Identifying Goals
  • Identifying Role Expectations
  • Applying the ISO 9000 Family of Standards in Your Organisation
  • Establish Your Current Status, Determine the Gaps Between Your Quality Management System and the Requirements Of ISO 9001:2000
  • Determine the Processes That Are Needed to Supply Products to Your Customers or Clients
  • Developing a Plan to Close the Gaps in the Processes
  • Carrying Out Your Plan
  • Undergoing Periodic Internal Assessment
  • Demonstrating Organisational or Departmental Conformity to Quality Standards
  • Importance of Conformity Assessment
  • Undergoing Independent Audit
  • Continuous Organisational or Business Improvement
  • Maintaining the Benefits and Continuous Improvement
  • ISO Certification
  • Publicising ISO Certification
  • Preparing For the ISO Certification Assessment
  • Maintaining Certification
  • Performance Management as a Quality Instrument
  • Operation and Production Planning
  • Perfect Production or Zero Defect Pragmatised
  • Fundamentals of Process Control
  • Devising and Using Process Control Charts
  • Inspection and Test Procedure in Process Control
  • Sampling and Statistics in Operational Process Control
  • Remedial Action: Rectifying Non-Conformance Process
  • Self Inspection: Pre-Assessment Process And Procedure
  • The ISO 14000 Series
  • ISO 14000-Guide to Environmental Management Principles, Systems and Supporting Techniques
  • ISO 14001 -Environmental Management Systems - Specification with Guidance for Use
  • ISO 14010 -Guidelines for Environmental Auditing - General Principles of Environmental Auditing
  • ISO 14011-Guidelines for Environmental Auditing - Audit Procedures-Part 1: Auditing of Environmental Management Systems
  • ISO 14012-Guidelines for Environmental Auditing - Qualification Criteria for Environmental Auditors
  • ISO 14013/15-Guidelines for Environmental Auditing - Audit Programmes, Reviews & Assessments
  • ISO 14020/23-Environmental Labelling
  • ISO 14024-Environmental Libelling - Practitioner Programs - Guiding Principles, Practices and Certification Procedures of Multiple Criteria Programs
  • ISO 14031/32-Guidelines on Environmental Performance Evaluation
  • ISO 14040/43-Life Cycle Assessment General Principles and Practices
  • ISO 14050-Glossary
  • ISO 14060-Guide for the Inclusion of Environmental Aspects in Product Standards
  • ISO 14000 Standards
  • ISO/IEC Guide 66:1999-General Requirements for Bodies Operating Assessment and Certification/Registration of Environmental Management Systems (EMS)
  • ISO 14001:1996-Environmental Management Systems -- Specification with Guidance for Use
  • ISO 14001:2004-Environmental Management Systems -- Requirements with Guidance for Use
  • ISO 14004:2004-Environmental Management Systems -- General Guidelines on Principles, Systems and Support Techniques
  • ISO 14015:2001-Environmental Management -- Environmental Assessment of Sites and Organizations (EASO)
  • ISO 14031:1999-Environmental Management -- Environmental Performance Evaluation -- Guidelines
  • ISO/TR 14032:1999-Environmental Management -- Examples of Environmental Performance Evaluation (EPE)
  • ISO 14040:1997-Environmental Management -- Life Cycle Assessment -- Principles and Framework
  • ISO 14041:1998-Environmental Management -- Life Cycle Assessment -- Goal and Scope Definition And Inventory Analysis
  • ISO 14042:2000-Environmental Management -- Life Cycle Assessment -- Life Cycle Impact Assessment
  • ISO 14043:2000-Environmental Management -- Life Cycle Assessment -- Life Cycle Interpretation
  • ISO/TR 14047:2003-Environmental Management -- Life Cycle Impact Assessment -- Examples of Application Of ISO 14042
  • ISO/TR 14049:2000-Environmental Management -- Life Cycle Assessment -- Examples of Application of ISO 14041 to Goal and Scope Definition and Inventory Analysis
  • ISO 14050:2002-Environmental Management -- Vocabulary
  • ISO/TR 14062:2002-Environmental Management -- Integrating Environmental Aspects Into Product Design and Development
  • ISO 19011:2002-Guidelines for Quality and/or Environmental Management Systems Auditing