Learn Opera PMS and hotel procedures

Opera PMS Hotel Software - 2 Weekend Course

Reception Academy
In London (Grossbritannien)
2 Meinungen

£ 379 - (423 )

Wichtige informationen

Tipologie Short course
Niveau Beginner
Beginn London (Grossbritannien)
Dauer 5 Days
Beginn Freie Auswahl
  • Short course
  • Beginner
  • London (Grossbritannien)
  • Dauer:
    5 Days
  • Beginn:
    Freie Auswahl
Beschreibung

Are you looking to gain technical knowledge and skills required to work as a hotel receptionist in the United Kingdom and abroad? The Hotel Receptionist & Opera PMS London Course offered by Reception and published in emagister.com is the right choice.

The course is aimed at everyone looking for start their career within the hospitality industry, no experience required. It is the shorter version of the full Hotel Receptionist Course. Nevertheless, it covers the UK 5 stars hotel essential procedures and brand standards including welcoming guests, reservation procedures, booking over the phone and dealing with client complaints, among others. Candidates will also learn how to operate the most used reservation system: Opera Property Management System V5 Full Service. This is the most popular hotel software and most job applications require experience with this software. Practical training includes check-in and check-out, as well as creating bookings and cancellations with Opera.

The intensive training consists of five days. Candidates will have access to an individual computer. Upon successful completion of the course, they will gain a certificate from Reception Academy.

Wichtige informationen
Welche Ziele verfolgt der Kurs?

Upon completion all students shall be familiar with using Opera PMS to create bookings, complete check-ins, check-outs, process cancellations, carry out amendments, exchange foreign currency etc.
This provides our students with a working knowledge of Hotel procedures and prepares them to run the reservation system efficiently.

Ist dieser Kurs für mich?

There are no restrictions for attendance however we generally recommend this course for applicants with some previous Hotel Receptionist experience.

Wie geht es nach der Info-Anfrage weiter?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

Frühbucherrabatt: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Voraussetzungen: Conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.

Certificate of attendance from Reception Academy

Veranstaltungsort(e)

Wo und wann

Beginn Lage Uhrzeiten
Freie Auswahl
London
E1 7NJ, London, Grossbritannien
Karte ansehen
Monday to Friday, 16:30 - 20:30
Beginn Freie Auswahl
Lage
London
E1 7NJ, London, Grossbritannien
Karte ansehen
Uhrzeiten Monday to Friday, 16:30 - 20:30

Meinungen

M
Michela Porcu
04.02.2017
Das Beste Studying at Reception Academy was one of the best choices that I have ever made. I would highly recommend it to all those people who wants to start a career in the Hospitality Industry.Thank you very much Reception Academy! A special thank to Daniel. This was a wonderful experience with amazing people. My experience was great and I am still riding on that. There is no better place to learn about Opera Software. Thank you very much!

Zu verbessern Nothing.

Kurs abgeschlossen: Februar 2017 | Würden Sie diesen Bildungsanbieter weiterempfehlen?
L
Louise O'Driscoll
12.04.2016
Das Beste I just completed a one week course with the Academy, here in Dublin, Ireland. I just want to say a big obligation to the Academy for putting on a brilliant course I acknowledged so much and relished it so much. Our tutor Martin was fabulous, to the point very clear and just a complete fabulous guy. I am so cheerful I did it and maybe one day I will do the one month course, thanks academy for taking the course to Ireland, It was a delectation doing the course, again obliged, I suggest the course very highly

Zu verbessern Nothing.

Kurs abgeschlossen: April 2016 | Würden Sie diesen Bildungsanbieter weiterempfehlen?

Was lernen Sie in diesem Kurs?

Decision Making
Telephone Skills
Conflict Resolution
Problem Solving
Hotel Management
Communication Skills
Hotel Marketing
Hotel reception
Opera
Hotel Experience
Reception
Booking procedures
Hotel terminology
Opera options
Hotel accounts
Hotel Receptionist
Opera PMS

Themenkreis

Course material covered:

  • Understanding the role of a Hotel Receptionist
  • Checking Availability & Quoting Rates
  • Analysing Occupancy via the Rate Grid
  • Introduction to Hotel Accounts
  • Reservation procedures
  • Billing & Payments
  • Billing Instructions: POA & City Ledger (Billback)
  • Booking Procedures
  • Room Allocations
  • Check-Ins and Check-Outs
  • Booking via telephone
  • Traces
  • Routings
  • Adjustments
  • Rebates
  • Fixed Charges
  • Sharer
  • Use of Hotel Terminology