Learn Opera PMS and hotel procedures

Opera PMS V5 Hotel Procedures - 2 Weekend Course

Reception Academy
In London, City of London (Grossbritannien)
1 Meinung

£ 379 - (424 )
inkl. MwSt.

Wichtige informationen


Are you looking to gain technical knowledge and skills required to work as a hotel receptionist in the United Kingdom and abroad? The Hotel Receptionist & Opera PMS London Course offered by Reception and published in emagister.com is the right choice.

The course is aimed at everyone looking for start their career within the hospitality industry, no experience required. It is the shorter version of the full Hotel Receptionist Course. Nevertheless, it covers the UK 5 stars hotel essential procedures and brand standards including welcoming guests, reservation procedures, booking over the phone and dealing with client complaints, among others. Candidates will also learn how to operate the most used reservation system: Opera Property Management System V5 Full Service. This is the most popular hotel software and most job applications require experience with this software. Practical training includes check-in and check-out, as well as creating bookings and cancellations with Opera.

The intensive training consists of five days. Candidates will have access to an individual computer. Upon successful completion of the course, they will gain a certificate from Reception Academy. Course published in emagister.co.uk

Wichtige informationen
Welche Ziele verfolgt der Kurs?

Upon completion all students shall be familiar with using Opera PMS to create bookings, complete check-ins, check-outs, process cancellations, carry out amendments, exchange foreign currency etc.
This provides our students with a working knowledge of Hotel procedures and prepares them to run the reservation system efficiently.

Ist dieser Kurs für mich?

There are no restrictions for attendance however we generally recommend this course for applicants with some previous Hotel Receptionist experience.

Wie geht es nach der Info-Anfrage weiter?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Decide the preferred start date for your course
- Select your preferred time
- Choose your payment option (paid-in-full discounted rate or instalment rate)
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.

Frühbucherrabatt: Take advantage of our Advanced Purchase Rate and benefit from a 5% discount. Book any classroom course at least 6 weeks before the course is due to start and automatically receive a 5% discount on check out.

Voraussetzungen: Conversational level of English and passion for the Hospitality Industry. Those applicants who do not have a conversational level of English are advised to complete our Hospitality English Language course.

Certificate of attendance from Reception Academy


Wo und wann

Beginn Lage Uhrzeiten
22 April 2017
City of London
16 Brune Street, London, Grossbritannien
Plan ansehen
Saturday & Sunday from 9:00 to 14:00
22 April 2017
E1 7NJ, London, Grossbritannien
Plan ansehen



Das Beste I just completed a one week course with the Academy, here in Dublin, Ireland. I just want to say a big obligation to the Academy for putting on a brilliant course I acknowledged so much and relished it so much. Our tutor Martin was fabulous, to the point very clear and just a complete fabulous guy. I am so cheerful I did it and maybe one day I will do the one month course, thanks academy for taking the course to Ireland, It was a delectation doing the course, again obliged, I suggest the course very highly

Zu verbessern Nothing.

Kurs abgeschlossen: April 2016 | Recomendarías este centro? Sí.

Was lernen Sie in diesem Kurs?

Decision Making
Telephone Skills
Conflict Resolution
Problem Solving
Hotel Management
Communication Skills
Hotel Marketing
Hotel reception
Hotel Experience
Booking procedures
Hotel terminology
Opera options
Hotel accounts
Hotel Receptionist
Opera PMS


Course material covered:

  • Understanding the role of a Hotel Receptionist
  • Checking Availability & Quoting Rates
  • Analysing Occupancy via the Rate Grid
  • Introduction to Hotel Accounts
  • Reservation procedures
  • Billing & Payments
  • Billing Instructions: POA & City Ledger (Billback)
  • Booking Procedures
  • Room Allocations
  • Check-Ins and Check-Outs
  • Booking via telephone
  • Traces
  • Routings
  • Adjustments
  • Rebates
  • Fixed Charges
  • Sharer
  • Use of Hotel Terminology