Oracle - HelpDesk for Human Resources Rel 9

PROKODA Gmbh
In Frankfurt

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Beschreibung

Oracle - HelpDesk for Human Resources Rel 9: Teilnehmerkreis Nicht vorgegeben Kursziele Describe HelpDesk for Human Resources at Run time Set Up HelpDesk for Human Resources Describe Case Management at Run Time Manage Solutions and Solution Advisor Automate HelpDesk for Human Resources Manage personnel changes Identify and set up security features for HelpDesk for Human..
Gerichtet an: Teilnehmerkreis Nicht vorgegeben Kursziele Describe HelpDesk for Human Resources at Run time Set Up HelpDesk for Human Resources Describe Case Management at Run Time Manage Solutions and Solution Advisor Automate HelpDesk for Human Resources Manage personnel changes Identify and set up security features for HelpDesk for Human Resources

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Veranstaltungsort(e)

Wo und wann

Beginn Lage
auf Anfrage
Frankfurt
Wilhelm-Fay-Str. 32, 65936, Hessen, Deutschland
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auf Anfrage
Frankfurt
Gervinusstrasse 18-22, 60322, Hessen, Deutschland
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auf Anfrage
Frankfurt
Alexanderstr. 59, 60489, Hessen, Deutschland
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Häufig gestellte Fragen

· Voraussetzungen

Nicht vorgegeben

Themenkreis

KURSZIEL
Oracle - HelpDesk for Human Resources Rel 9: Teilnehmerkreis
Nicht vorgegeben
Kursziele
  • Describe HelpDesk for Human Resources at Run time
  • Set Up HelpDesk for Human Resources
  • Describe Case Management at Run Time
  • Manage Solutions and Solution Advisor
  • Automate HelpDesk for Human Resources
  • Manage personnel changes
  • Identify and set up security features for HelpDesk for Human Resources


ZIELGRUPPE
Teilnehmerkreis
Nicht vorgegeben
Kursziele
  • Describe HelpDesk for Human Resources at Run time
  • Set Up HelpDesk for Human Resources
  • Describe Case Management at Run Time
  • Manage Solutions and Solution Advisor
  • Automate HelpDesk for Human Resources
  • Manage personnel changes
  • Identify and set up security features for HelpDesk for Human Resources


KURSINHALT
This four-day course focuses on the implementation of the PeopleSoft HelpDesk for Human Resources application. This course describes the business processes for HelpDesk for Human Resources and teaches implementers how to set up and administer the application.
Administrative topics that will be covered in this course include:
  • Setting up HelpDesk business units
  • Case management
  • Agreements
  • Solution management
  • Security
For an optimal learning experience, the CRM Fundamentals course is suggested as a prerequisite. Learn To:
  • Set up HelpDesk for Human Resources business units
  • Manage Solutions and Solution Advisor
  • Manage personnel changes
  • Set up PeopleSoft HelpDesk for Human Resources
  • Automate HelpDesk for Human Resources
Kursthemen
Managing Worker Information
  • Describe workers
  • Synchronize CRM and HCM worker data
  • Secure sensitive worker data
  • Set up workers
  • Set up provider groups
Setting Up Business Units
  • Describe HelpDesk for Human Resources business units
  • Create HelpDesk for Human Resources business units
Configuring the Case Page
  • Describe the case page display and behavior options
  • Configure the case page to suit your organization's needs
Setting Up the 360-Degree View
  • Describe the 360-degree view
  • Set up the 360-degree view
Setting Up Prompt Tables
  • Set up basic prompt tables
  • Set up competency-related prompt tables
  • Set up quick codes
  • Set up relationship types
Setting Up the Assignment Engine
  • Describe the assignment engine
  • Define assignment options for business units
  • Maintain worker and group assignment data
  • Set up assignment engine weighting factors
Setting Up Links to Human Resources Pages
  • Access human resources pages from a case
  • Set up portal content references
  • Set up links and link categories
  • Update link groups
Setting Up Agreements
  • Describe Service Level Agreements
  • Create Service Level Agreements
  • Apply Service Level Agreements to a case
Managing Solutions
  • Describe solution management
  • Set up solution management
  • Create and maintain solutions
  • Apply solutions to a case
Setting Up Solution Advisor
  • Identify elements of the solution infrastructure
  • Build the search collection
Managing Cases
  • Describe the case management process
  • Use the case search component
  • Identify elements on the Case component
  • Manage secure cases
  • Describe call center reports and charts
Working on Cases
  • Add notes and attachments to a case
  • Track case history
  • Manage related cases
  • Identify interested parties
  • Relate actions to a case
Setting Up Active Analytics Framework and Automating Operations
  • Describe how to use Active Analytics Framework (AAF) to automate and standardize help desk operations
  • Describe the actions and triggers that make up the delivered policies
  • Activate delivered policies
  • Create a policy that automatically executes case management actions
Working with Configuration Tools
  • Describe standard navigation page personalization
  • Describe pagelet configuration
  • Describe search page configuration
Setting Up Self-Service
  • Describe self-service features and security
  • Use self-service pages
  • Describe live chat
  • Enable chat
  • Configure business units for self-service
  • Configure the self-service interface
Reviewing Security Features

VORRAUSSETZUNG
Nicht vorgegeben

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