Professional performance at the front desk and at the telephone

How to welcome, supervise and guide visitors and guests. The art of small talk. How to create a pleasant and confiding ambience for visitors and guests. How to deal with complicated, reluctant and resentful people. Professional behavior at the telephone (wellcoming, guiding, competent treatment of requests etcetera). There is no second chance for the first impression. Sovereign, confident and professional manners Learning to perform professional and sovereign in a service oriented environement. Performing in a professional way in difficult situations and with difficult people. Learning to perform professional and sovereign oriented environement. Performing in a professional way in difficult situations and with difficult people