Professional performance at the front desk and at the telephone

YellowPark TrainingsAkademie GmbH
In Berlin

690 
zzgl. MwSt.
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Wichtige informationen

  • Seminar
  • Fortgeschritten
  • Berlin
  • 8 Lehrstunden
  • Dauer:
    1 Tag
  • Wann:
    Freie Auswahl
Beschreibung

How to welcome, supervise and guide visitors and guests. The art of small talk. How to create a pleasant and confiding ambience for visitors and guests. How to deal with complicated, reluctant and resentful people. Professional behavior at the telephone (wellcoming, guiding, competent treatment of requests etcetera). There is no second chance for the first impression. Sovereign, confident and professional manners Learning to perform professional and sovereign in a service oriented environement. Performing in a professional way in difficult situations and with difficult people. Learning to perform professional and sovereign oriented environement. Performing in a professional way in difficult situations and with difficult people

Wichtige informationen
Veranstaltungsort(e)

Wo und wann

Beginn Lage
Freie Auswahl
Berlin
Ernst-Reuter-Platz 10, 10587, Berlin, Deutschland
Karte ansehen

Häufig gestellte Fragen

· Voraussetzungen

6 Users

Was lernen Sie in diesem Kurs?

Small Talk
Professionelles Auftreten

Dozenten

Klaus Müller
Klaus Müller
Soft Skill und IT

Themenkreis

Professional performance and attitude in the lobby, at the front desk and at the telephone can be learned.
By entering business premises or contact by phone customers are usually very sensitive and critical.
The first impression is particularly important and the last impression remains and is carried forward to friends and business partners. The results are either positive promotion or negative publicity for your company.

Well trained employees with a professional appearance in the suggested fields, friendly and service oriented, are the best advertisement for every business on the road to success.

Erfolge des Zentrums


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