Up-Selling Techniques - Online CourseReception Academy
£ 25 - (28 €)
- Online Campus
Was lernen Sie in diesem Kurs?
Skills and Training
You will become confident presenting additional buying opportunities and higher-margin alternatives. By asking the right questions and making appropriate suggestions, you can significantly increase their overall purchase level, add revenue to your company’s top-line and provide your guests with better service.
Not only will you learn to anticipate your guest’s needs you will recognize how to offer solutions in a professional way. Being able to understand how to up-sell professionally will help you greatly in developing your skills and stand out as an exceptional sales person.
This online course enables you to navigate through previous slides in order to listen to conversations and instructions as many times as you find necessary. The online course also allows you to print material directly from the learning system.
Featuring professional audio voice-overs the user can listen to a native English speaker, further improving your English language skills when communicating.
Topics covered in the "Up-Selling Techniques" course:
• How to up-sell like an expert
• Correct use of up-selling techniques
• Identify win-win opportunities to provide more products and services
• Sell without feeling pushy
• Create opportunities to add value for customers
• Apply a cross and up selling process to make decisions easy for customers