Service Management and Engineering

Hector School of Engineering and Management
In Karlsruhe

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Wichtige informationen

  • Master
  • Karlsruhe
  • Dauer:
    18 Monate
  • Wann:
    Freie Auswahl
  • Credits:

The Master Program in Service Management & Engineering qualifies graduates to comprehend and evaluate how hardware and software developments in modern information and communication technologies influence the future service market. Graduates can encounter problems with an engineering orientation and solve them with the help of complex management methods.
Target group: Ambitious and talented professionals aged 28-42, who have already achieved an academic degree. Mid career professionals working in the field of Service Management, Information Technologies, Software Engineering or IT Management

Wichtige informationen

Wo und wann

Beginn Lage Uhrzeiten
Freie Auswahl
Schlossplatz 19, 76131, Baden-Württemberg, Deutschland
Plan ansehen

Häufig gestellte Fragen

· Welche Ziele werden in diesem Kurs verfolgt?

The skills and expertise acquired in the MSc in Service Management & Engineering embody an integrated approach to information and communication technologies. MSc in Service Management & Engineering-graduates can understand and analyze information and service markets and administer and optimize the business process connected to these markets, ranging from innovation to product introduction. They are capable of making use of design and construction principles for current service technologies such as Cloud Computing and to provide a solution-oriented approach to identified problem areas. MSc in Service Management & Engineering-graduates can also detect security and reliability issues and master the most important methods to resolve them. Furthermore, MSc in Service Management & Engineering graduates are enabled to solve economic problems of service pricing with according interdisciplinary approaches. The analyzing and optimization of life time cycles of business processes are part of the competence profile of the graduates as well as the evaluation and advancement of software architecture options and aspects of quality improvement. Finally, MSc in Service Management & Engineering graduates can evaluate regulatory boundaries and legal issues in contract forming and take these into account when making design decisions.

· Voraussetzungen

• Appropriate qualification for university entrance: Bachelor, Master, Diplom-FH, Diplom Univ., Diplom BA, Maîtrise, D.E.A. etc.; The first degree should be in the field of engineering, natural sciences, information science or economics. In exceptional circumstances other degrees may be accepted. • Job experience: At least three years of work or practical experience in the specific field of the course. References are needed as evidence of this. • TOEFL Test, TOEIC Test or GMAT

Was lernen Sie in diesem Kurs?



Prof. Dr. Andreas Oberweis
Prof. Dr. Andreas Oberweis
Program Director


In most developed countries, about two thirds of the economy already thrive on services. However, the journey into a truly service-led economy is just beginning: with the rapid strides in the development of information and communication technology, plenty of options are unfolding to co-create value with customers. Information-based services, individualized solutions and interactive cooperations will characterize tomorrow´s world - linking together agile, dynamic and global service networks of providers and customers. Capturing the emerging opportunities requires globally thinking visionaries, engineers, and managers that are able to combine profound competence in information technology with excellent know how in economics, management and law.

Therefore, the SME master program has been designed as an interdisciplinary program centred around ICT-based services. It draws on the long business engineering tradition in Karlsruhe and benefits from the experience of renowned KIT faculty. It will enable students to understand how significantly modern ICT will shape the future service economy. At the same time, it will empower students to exploit these technologies to develop competitive and innovative service offerings and to drive the service-oriented transformation of businesses and business networks.

The ever increasing share of the service sector, the strategic importance of ICT-based services for all types of businesses, and the tightened competition in the field, leads to a growing worldwide demand for highly qualified specialists in service management and engineering. With the completion of the program - having earned a M.Sc. of the globally well-known Karlsruhe Institute of Technology (KIT) -, participants are well positioned to fill this urgent demand for leadership positions in emerging and traditional industries applying ICT-based service concepts.

Zusätzliche Informationen

Weitere Angaben: Bei Interesse kontaktieren Sie unseren Program Consultant Gian Pietro Solinas oder besuchen Sie uns auf unserer Homepage:
Praktikum: Ein Praktikum ist in dem 20 Monatigem Programm nicht vorgesehen.
Maximale Teilnehmerzahl: 15
Kontaktperson: Gian Pietro Solinas

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