Improve your telephone manner

Telephone Handling

Reception Academy

£ 20 - (22 )
inkl. MwSt.

Wichtige informationen

  • Kurs
  • Online
  • Dauer:
    1 Day
  • Wann:
    Freie Auswahl
  • Online Campus
  • Beratungsservice
  • Persönlicher Tutor

Are you working in a customer service environment within the hospitality industry and would like to improve your telephone manners? This Telephone Handling Course offered by Reception Academy and published in is the perfect choice.

The course enables you to handle telephone calls in a professional manner, according to the standards established by the five star hotels collaborating with Reception Academy. The topics covered during the course include brand standards, how to transfer phone calls, handle difficult customers and end a conversation.

It is an online course which teaches you telephone handling in just one day and without leaving your home. Candidates can print materials directly as well as listening the audio voiceovers as many times as you find necessary. The learning process is completely flexible and has been designed with a practical approach. At the end of the course a certificate of attendance will be issued.

Wichtige informationen
Welche Ziele verfolgt der Kurs?

The course is tailored to teach telephone handling skills to ensure the students deal with all calls in a professional manner, based on standards set by five star Hotels.

Ist dieser Kurs für mich?

This superb online training course on telephone handling is ideal for anyone that works in a service environment wishing to improve their telephone skills or planning to start a career in the hospitality industry.

Wie geht es nach der Info-Anfrage weiter?

To enrol, book online:

- Visit our website
- Choose the course you want to do
- Choose your payment option
- Enter your details (including payment details)
- You will receive an email confirmation of booking
- Please complete the registration process by adding a password for your account.
- Click the link to the designated course in the email you receive and begin the course!

Voraussetzungen: Access to a computer and the internet.

Certificate of attendance from Reception Academy


Wo und wann

Beginn Lage
Freie Auswahl

Was lernen Sie in diesem Kurs?

English Language
English Conversation
Decision Making
Telephone Skills
Persuasion Skills
Conflict Resolution
Problem Solving
Customer Service
Communication Skills
Difficult People
Time management
Customer satisfaction
Guest complaint handling


Topics covered in the Telephone Handling Online Course:

• How to professionally answer the phone

• What brand standards to follow when answering the phone

• Putting guests on hold and getting them back again

• Transferring phone calls

• Introduced Transfer

• Blind Transfer

• How to handle difficult sittuations

• How to end a conversation