Telephoning / Englisch am Telefon

Telephoning

Make a good impression on the telephone!

Level: A1/A2

Content: Good telephoning skills are essential for business. In this workshop you will learn how to deal with a wide range of telephone calls politely and efficiently. Topics will include efficient message taking as well as making, postponing and cancelling appointments. The participants will be encouraged to describe their own telephoning experiences so we can improve on them in the future.

Grammar training can be incorporated if necessary.