The Ultimate Workplace Essentials Training Bundle, 12 Courses

Courses For Success

AU$ 2.388 - (1.640 )
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  • Kurs
  • Online
  • Wann:
    Freie Auswahl

Learn Important Workplace Skills to Manage a Professional Business The Ultimate Workplace Essentials Training Bundle contains 12 key courses that will better equip you with a highly marketable skillset helping you take advantage of any exciting new opportunities that face you in your career. This set of key courses is the perfect way to grow your skills, boost your confidence and ready yourself to face any challenges that you meet in your workplace.  From Appreciative Inquiry and Delivering Constructive Criticism which teaches you how to engage in positive discussions with your co workers or customers building rapport, to the trifecta of Business Acumen, Business Ethics and Business Etiquette which will not only help you acheive goals and understand new sides of your workplace but allow you to assist others and grow wellbeing in your workplace.  Also included is Teamwork & Teambuilding which will allow you to boost your teams performance.  Once you have completed the 12 courses in this bundle you will be equiped with a broad set of powerful skills and tackle challenges you may not have achieved before with your new found confidence. For a comprehensive list of all courses available simply click the units of study tab. This is an incredible opportunity to invest in yourself and your future, boost your workplace skills with Courses For Success today! Course Fast Facts: All courses are easy to follow and understand Only 6 to 8 hours of study is required per course Unlimited Lifetime Access Study as many courses as you want Delivered 100% on-line and accessible 24/7 from any computer or smartphone You can study from home or at work, at your own pace, in your own time Download printer friendly course content Certificate (IAOTS Accredited) How to study online course? Upon enrolment an automated email will be sent, advising you of our enrolment process (please check your junk email inbox if...

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Voraussetzungen: Entry requirements Students must have basic literacy and numeracy skills. Minimum education Open entry. Previous schooling and academic achievements are not required for entry into this course. Computer requirements Students will need access to a computer and the internet.  Minimum specifications for the computer are: ...


Wo und wann

Beginn Lage
Freie Auswahl

Was lernen Sie in diesem Kurs?

Team Building
Business Etiquette
Conflict Resolution
Customer Service
Workplace Skills
IT risk
Team Development
Team Training
Communication Training
Confidence Training
Financial Training
IT Development
IT Management
Skills and Training


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The Workplace Essentials Course Bundle consists of 12 courses, below is a summary of each course:

Course 1 - Certificate In Appreciative Inquiry Online Course

  • Strengthen an Organization by Creating a Positive Environment
  • What is Appreciative Inquiry?
  • Generating a Better Future
  • Engaging People in Positive Thought
  • Change the Person, Change the Organisation
  • Changing the way you think
  • Shifting from "What's Wrong?" to "What's Right?"
  • It's not eliminating mistakes - It's holding up success
  • Positive language will affect people's thinking
  • Limit or remove negative phrasing
  • Appreciative inquiry interview style
  • Framing positive questions
  • Solicit positive stories
  • Finding what works
  • Recognize the reoccurring themes
  • Anticipatory reality
  • The power of positive imagry
  • Influencing change through appreciative inquiry
  • Using strengths to solve challenges
  • Confidence will promote positive change
  • Inquiry is a seed change
  • Coaching and managing with appreciative inquiry
  • Creative a positive core

Course 2 - Certificate In Business Acumen Online Course

  • Increase your Financial Literacy & Improve Business Sense
  • Seeing the big picture
  • Short and long term interactions
  • Recognize growth opportunities
  • Mindfulness of decisions
  • Everything is related
  • KPI's
  • Risk management strategies
  • Continuous assessment
  • Internal and external factors
  • Making adjustments and corrections
  • Knowing when to pull the trigger or plug
  • Recognizing learning events
  • Develop a sense of always learning
  • Evaluate past decisions
  • Problems are learning opportunities
  • Recognize your blind spots
  • You need to know these answers more
  • What makes my company money?
  • What were sales last year?
  • What is our profit margin?
  • What were our costs?
  • Financial literacy
  • Assets
  • Financial Ratios
  • Liabilities
  • Equity
  • Business acumen in management
  • Talent management
  • Change management
  • Asset management
  • Organizational management
  • Critical thinking in business
  • Key financial levers

Course 3 - Certificate In Business Ethics Online Course

  • Business Ethics are Vital for an Organization
  • What is Business Ethics?
  • 10 Benefits of managing ethics
  • Implementing ethics in the workplace
  • Benefits
  • Guidelines for managing ethics in the workplace
  • Roles and responsibilities
  • Employer/employee rights
  • Privacy policies
  • Harrassment issues
  • Technology
  • Business and Social Responsibilities
  • Ethical Decisions
  • The basics
  • Balancing personal and organisational ethics
  • Common dilemmas
  • Making ethical decisions
  • Overcoming obstacles
  • Whistle blowing
  • Criteria and risk
  • The process
  • When you should "blow the whistle"
  • Managerial ethics
  • Ethical management
  • Identifying the characteristics
  • Ensuring ethical behavior
  • Unethical behaviour
  • Ethics in business
  • Ethical Safeguards
  • Developing a Code of Ethics
  • Performing an Internal Ethics Audit
  • Upholding the Ethics Program

Course 4 - Certificate In Business Etiquette Online Course

  • Look and Sound Your Best in Any Situation
  • Defining Etiquette
  • Why Bother with Business Etiquette
  • Networking for success
  • The Cold Introduction
  • First Impressions Matter
  • The Business Card
  • Sorry, what was your name again?
  • The meet and greet
  • Is a Dress Code Optional?
  • 10 tips for that perfect look
  • The dining in style
  • Conversation Etiquette
  • Eating out
  • Which Fork First?
  • Eating with Etiquette
  • Ordering Correctly
  • Alcohol
  • Business email etiquette
  • The Do’s and Don’ts of Email
  • Phone etiquette
  • 10 Tips for Telephone Etiquette
  • The written letter
  • Dressing for success
  • International etiquette
  • Business Card Etiquette
  • Personal Space

Course 5 - Certificate In Change Management Online Course

  • Manage Change Smoothly and Effectively
  • Preparing for change
  • Defining Your Strategy
  • Building the Team and the Six C’s
  • Identifying the WIFM
  • What’s in it for Me?
  • Building Support
  • Understanding change
  • Influences on Change
  • Common Reactions to Change
  • Tools to help the Change process
  • Leading and managing change
  • Preparing and Planning
  • Delegating
  • Keep the Lines of Communiation Open
  • Coping with Pushback
  • Gaining support
  • Making it all worthwhile
  • Leading Status Meetings
  • Celebrating Successes
  • Using appreciative inquiry
  • Bringing people to your side
  • Liberation of Power
  • Facts, Facts, Facts
  • Building Resilience to Change
  • Building flexibility

Course 6 - Certificate In Civility in the Workplace Online Course

  • Create a Professional Culture That Results in Client Satisfaction
  • What is Uncivil Behavior?
  • Three reasons why you should be civil
  • Dealing with difficult personalities
  • Cost and rewards
  • Effective work etiquette
  • Costs and rewards
  • Incivility and the costs
  • Civility and rewards
  • Four causes of incivility
  • How to overcome it
  • Conflict resolution
  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Getting to the cause
  • Para-verbal communication
  • Non-verbal communication
  • Listening skills
  • Apprciative inquiry
  • Communication
  • Negotiation
  • Three sides to incivility
  • Mediation
  • Arbitration
  • Creative problem-solving
  • Identifying your need
  • Completing a needs analysis
  • Focus groups
  • Observations
  • Anonymous surveys
  • Writing a civility policy
  • Implementing the policy

Course 7 - Certificate In Conflict Resolution Online Course

  • Learn How To Resolve Conflicts of Any Size
  • Conflict, What Is It?
  • What is Effective Conflict Resolution?
  • Understanding the Effective Conflict Resolution Process
  • Conflict resolution styles
  • Creating an effective atmosphere
  • Defuse Emotions
  • Setting Ground Rules
  • Choosing the Time and Place
  • Creating a mutual understanding
  • Focusing on individual and shared needs
  • Identify Common Ground
  • Build Positive Energy and Goodwill
  • Strengthen Your Partnership
  • Getting to the root cause
  • Generating options
  • Building a solution
  • The short version of the process
  • Additional tools

Course 8 - Certificate In Customer Service Online Course

  • Learn Techniques to Ensure 100% Customer Satisfaction
  • Customers
  • Internal Customers
  • External Customers
  • Customer Service?
  • Establishing your attitude
  • Identifying and addressing customer needs
  • See things from a clients perspective
  • Thinking Outside the Box
  • Following Up
  • Dealing with Complaints
  • Meeting Their Needs
  • Going the Extra Mile
  • Using Body Language
  • Generating return business
  • In-Person customer service
  • Giving customer service over the phone
  • Providing electronic customer service
  • Recovering difficult customers
  • Email Etiquette: The Do’s and Don’ts of Email
  • Tips and Tricks
  • Understanding when to escalate
  • Abusive Customers
  • Sticks & Stones
  • Physical Threats
  • Ten things you can do to WOW customers

Course 9 - Certificate In Delivering Constructive Criticism Online Course

  • How to Manage Criticism to Benefit Your Organization
  • When should feedback occur
  • Repeated events or behavior
  • Breaches in Company policy
  • When informal feedback has not worked
  • Immediately after the occurrence
  • Preparing and planning
  • Choosing a time and place
  • Check the ego at the door
  • Criticize in private, praise in public
  • It has to be face to face
  • Create a safe atmosphere
  • During the session
  • The feedback sandwich
  • Monitor body language
  • Check for understanding
  • Practice active listening
  • Setting goals
  • Diffusing anger or negative emotions
  • What not to do
  • Attacking or blaming
  • Not giving them a chance to speak
  • Talking down
  • Becoming emotional
  • After the session

Course 10 - Certificate In Health and Safety in the Workplace Online Course

  • Deliver Health and Safety in the Workplace
  • Why all the urgency?
  • Why Have a Workplace Health & Safety Program?
  • Preventing Losses
  • The Company Health and Safety Plan
  • Rules for all Workplaces
  • Objectives
  • Employers’ Responsibilities
  • Employees’ Responsibilities
  • Key elements of a successful safety committee
  • Formation and Membership
  • The safety committees’ requirements
  • Duties and Function
  • Written records
  • Duties and Function
  • Employee involvement
  • Managers role
  • Training
  • Stress management
  • Workplace violence
  • Identifying your company hazards
  • Effective Accident Investigations are Important!
  • The Process
  • Gathering Information
  • Analysing the Facts
  • Ergonomic Awareness
  • Drugs and alcohol
  • Writing the safety plan
  • Implement the plan 

Course 11 -Certificate In Risk Assessment and Management Online Course

  • Knowing How To Manage Risk and Hazards are Vital
  • Identifying hazards and risks
  • What is a hazard?
  • What is a risk?
  • Consult with employees
  • Likelihood scale
  • Seeking out problems before they happen
  • Unique to your business
  • Walk around
  • Long term and short term
  • Common issues
  • Ask "What would happen if....?"
  • External events
  • Worst case scenarios
  • Consequence scale
  • Everyones responsibility
  • Tracking and updating control measures
  • Risk management techniques
  • General office safety and reporting
  • Accident reports
  • Accident response plans
  • Emergency action plan
  • Training and education
  • Business impact analysis
  • Disaster recovery plan
  • Summary of risk assessment

Course 12 -Certificate In Teamwork and Team Building Online Course

  • Teamwork is Vital in a Successful Organization
  • Defining success
  • Types of teams
  • The first stage of team development - forming
  • The second stage of team development - storming
  • The third stage of team development - norming
  • The fourth stage of team development - performing
  • Team building activities
  • The Benefits and Disadvantages
  • Team-Building Activities That Won’t Make People Cringe
  • Location for Team-Building
  • Making the most of team meetings
  • Setting the Time and the Place
  • Trying the 50-Minute Meeting
  • Using Celebrations of All Size
  • Solving problems as a team
  • Encouraging teamwork