Unified Contact Center Express Advanced

Fast Lane GmbH
In Hamburg, Berlin, Hallbergmoos und 1 weiterer Standort

2.590 
zzgl. MwSt.
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Wichtige informationen

Beschreibung

Building on the knowledge base and scripting experience learned in CRSD / UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. During this four day class students implement such things as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product.
Gerichtet an: Employee. Channel Partner / Reseller. Customer.

Wichtige informationen
Veranstaltungsort(e)

Wo und wann

Beginn Lage
auf Anfrage
Berlin
Oranienburger Str. 66, 10117, Berlin, Deutschland
auf Anfrage
Eschborn
Ludwig-Erhard-Straβe 3, 65760, Hessen, Deutschland
Plan ansehen
auf Anfrage
Hallbergmoos
Am Söldnermoos 17, 85399, Bayern, Deutschland
auf Anfrage
Hamburg
Gasstraße 4a, 22761, Hamburg, Deutschland

Häufig gestellte Fragen

· Voraussetzungen

CRSD / UCCXD or a very strong familiarity with CRS scripting and deployment experience.

Themenkreis

Zielgruppe
  • Employee
  • Channel Partner / Reseller
  • Customer
Voraussetzungen
CRSD / UCCXD or a very strong familiarity with CRS scripting and deployment experience
Kursziele
Building on the knowledge base and scripting experience learned in CRSD / UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. During this four day class students implement such things as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface and the Desktop Administrator to invoke behaviors that involve Third Party applications and web based apps like: Web Callback Option and Leave a Message in Queue. There will be a major focus on Scripting and Subsystem management.
Kursinhalt
  • Session management Review
  • Build Common Utilities (Lecture / Lab)
  • Basic ACD Routing
  • Common / Good Practices
  • Database Setup / Steps
  • More ACD Routing
  • Advanced ACD Routing
  • Advanced ACD Callback Options
  • Advanced Database Configuration
  • Agent Desktop Configuration

Dauer: 4 Tage
Preise (exkl. MwSt.):
  • Deutschland: 2.590,- €
  • Schweiz: Fr. 3.850,-
Cisco Learning Credits:
34 CLC exkl. MwSt.

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