Unified Contact Center Express and Unified IP IVR Deployment

Fast Lane GmbH
In Eschborn, Berlin, Hallbergmoos und 1 weiterer Standort

2.890 
zzgl. MwSt.
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Wichtige informationen

Beschreibung

After completing this course, learners will be able to design and plan a Unified Contact Center Express and a Unified IP IVR implementation, install or discuss all CCX components, configure all CCX components, build workflow applications to exploit Unified IP IVR features and capabilities.
Gerichtet an: Channel Partner/Reseller. Customer. Employee.

Wichtige informationen
Veranstaltungsort(e)

Wo und wann

Beginn Lage
auf Anfrage
Berlin
Oranienburger Str. 66, 10117, Berlin, Deutschland
auf Anfrage
Eschborn
Ludwig-Erhard-Straβe 3, 65760, Hessen, Deutschland
Plan ansehen
auf Anfrage
Hallbergmoos
Am Söldnermoos 17, 85399, Bayern, Deutschland
auf Anfrage
Hamburg
Gasstraße 4a, 22761, Hamburg, Deutschland

Häufig gestellte Fragen

· Voraussetzungen

Prior to attending this course, learners should understand Internetworking Fundamentals, Basic IP telephony concepts, Cisco Unified Communications Manager deployments, Cisco IP Phones, Cisco IP Communicator, Contact Center Operations, Microsoft Windows 2000, 2003, XP, MS SQL 200, and MSDE Databases.

Themenkreis

Zielgruppe
  • Channel Partner/Reseller
  • Customer
  • Employee
Zertifizierungen
Empfohlenes Training für die Zertifizierung zum:
  • Cisco IP Contact Center Express Specialist
  • CCIE Voice (CCIEV Voice)
Voraussetzungen
Prior to attending this course, learners should understand Internetworking Fundamentals, Basic IP telephony concepts, Cisco Unified Communications Manager deployments, Cisco IP Phones, Cisco IP Communicator, Contact Center Operations, Microsoft Windows 2000, 2003, XP, MS SQL 200, and MSDE Databases.
Kursziele
After completing this course, learners will be able to design and plan a Unified Contact Center Express and a Unified IP IVR implementation, install or discuss all CCX components, configure all CCX components, build workflow applications to exploit Unified IP IVR features and capabilities, build contact center workflows to exploit Unified Contact Center Express features and capabilities, deploy and use agent and Supervisor Desktop software, and troubleshoot installations and workflows.

Upon completion of this course you will be able to:
  • Design and plan a Unified Contact Center Express and a Unified IP IVR implementation
  • Install or discuss all CRS components, servers and clients
  • Configure all CRS components
  • Build workflow applications to exploit Unified IP IVR features and capabilities
  • Build contact center workflows to exploit Unified Contact Center Express features and capabilities
  • Deploy and use Agent and Supervisor Desktop software
  • Deploy Outbound Preview Dialer for Unified CCX
  • Troubleshoot installations and workflows
Kursinhalt
  • Designing and Ordering
  • Installation and Configuration
  • CCX Script Editor
  • Basic Script Editor Steps
  • Caller and System Inputs
  • Database Access
  • Logical Operations
  • Call Transfers
  • Configuring Unified Contact Center Express
  • Desktop Product Suite
  • CCX Script Techniques
  • Cisco Desktop Administration
  • Remote Monitoring
  • Outbound Preview Dialer
  • Session Management
  • Reports
  • Servicing and Troubleshooting


Dauer: 5 Tage
Preise (exkl. MwSt.):
  • Deutschland: 2.890,- €
  • Schweiz: Fr. 4.500,-
Cisco Learning Credits:
37 CLC exkl. MwSt.

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