EMAGISTER CUM LAUDE
EMAGISTER CUM LAUDE
London Business Training & Consulting

Advanced Customer Relationship Management

4.5 ausgezeichnet 1 Meinung
London Business Training & Consulting
In London (England)
  • London Business Training & Consulting

2.979 
zzgl. MwSt.
*Orientierungspreis
Originalpreis in GBP:
£ 2.625
PREMIUM-KURS

Wichtige informationen

Tipologie Short course
Ort London (England)
Dauer 1 Week
Beginn 12/05/2019
weitere Termine
  • Short course
  • London (England)
  • Dauer:
    1 Week
  • Beginn:
    12/05/2019
    weitere Termine
Beschreibung

Would you like to give an impulse to your professional life? If so, you should check this Advanced Customer Relationship Management course, organized by London Business Training & Consulting, that Emagister.co.uk has added to its catalogue.

This training is suitable for sales and marketing directors, managers, executives, practitioners and staff; senior and mid-level managers who are involved in customer relationship management (CRM) programmes and system implementations, whether in a marketing department, the sales force or the service centre.

It is also targeted to contemporary CRM professionals who sell products or services, to consumers or businesses; senior managers who realise that profitable customers are their company’s greatest asset and seek guidance to retain them; those who wish to understand the CRM landscape that covers the vastness between operational and strategic CRM, with an overview of customer-related data and data mining.

Upon completion of this course, you will be able to understand what CRM is, the costs it creates and the benefits it delivers; the many varied contexts in which CRM is used; CRM technologies that are deployed; and how CRM can be implemented.

So, if you want more information about this programme contact London Business Training & Consulting through Emagister.co.uk without hesitation. You won’t regret it!

Wichtige informationen
Welche Ziele verfolgt der Kurs?

Upon completion of this course, you will be able to understand:
What CRM is, the costs it creates and the benefits it delivers.
The many varied contexts in which CRM is used.
CRM technologies that are deployed.
How CRM can be implemented.
How CRM practices and technologies are used to enhance the achievement of marketing, sales, and service objectives throughout the customer lifecycle stages of customer acquisition, retention and development, whilst simultaneously supporting broader organisational goals.

Ist dieser Kurs für mich?

This CRM training is suitable for: sales and marketing directors, managers, executives, practitioners and staff; senior and mid-level managers who are involved in customer relationship management (CRM) programmes and system implementations, whether in a marketing department, the sales force or the service centre; contemporary CRM professionals who sell products or services, to consumers or businesses; senior managers who realise that profitable customers are their company’s greatest asset and seek guidance to retain them; those who wish to understand the CRM landscape that covers the vastness between operational and strategic CRM, with an overview of customer-related data and data mining; managers looking to take customer-centred strategies to the next level.

Einrichtungen (1)
Wo und wann
Beginn Lage
07 Jan 2019
12 Mai 2019
02 Aug 2019
London
Seven Pancras Square 7 King’s Boulevard Kings Cross London N1C 4AG, London, England
Karte ansehen
Beginn 07 Jan 2019
12 Mai 2019
02 Aug 2019
Lage
London
Seven Pancras Square 7 King’s Boulevard Kings Cross London N1C 4AG, London, England
Karte ansehen

Meinungen

4.5
ausgezeichnet
Kursbewertung
97%
Empfehlung der User
4.8
ausgezeichnet
Anbieterbewertung

Meinungen über diesen Kurs

K
Kojo I
23.11.2017
Das Beste: The course was good and I had a great time in all.
Zu verbessern: nothing to improve
Kurs abgeschlossen: November 2017
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
*Erhaltene Meinungen durch Emagister & iAgora

Was lernen Sie in diesem Kurs?

Strategic Management
Benefits
CRM
Marketing
Sales
Customer Relationship Management
Consulting
Strategic Business Management
Sales Training
Customer Manager
Customer relationship

Themenkreis

Understanding Customer Relationships
  • Introduction to CRM
  • Understanding relationships
  • Managing the customer lifecycle – customer acquisition
  • Managing the customer lifecycle – customer retention and development
Strategic CRM
  • Customer portfolio management
  • How to deliver customer-experienced value
  • Managing customer experience
Operational CRM
  • Sales force automation
  • Marketing automation
  • Service automation
Analytical CRM
  • Developing and managing customer-related databases
  • Structured and unstructured data
  • Data integration, warehousing and marts
  • Knowledge management
  • Using customer-related data
  • Analytics
  • Three ways to generate analytical insight
  • Privacy issues
Realising the Benefits of CRM
  • Planning to succeed
  • Implementing CRM
  • The future