Kurs derzeit nicht verfügbar
LIVE Webinar - ITIL® 2011 Foundation English
Kurs
Online
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Schöll AG
Kurs Online1.390 € zzgl. MwSt. -
Knowledge Department GmbH
Seminar Online700 € zzgl. MwSt. -
UOC - Universitat Oberta de Catalunya. Màsters Oficials
Master Online4.071 € inkl. MwSt. -
IMF Academy
Kurs Fernunterricht2.950 € zzgl. MwSt. -
The University of Liverpool and Laureate Online Education
Master OnlinePreis auf Anfrage -
netlogix GmbH & Co. KG
Seminar Online2001-3000 € -
International Management Forum
Kurs Fernunterricht2.180 € zzgl. MwSt.
Beschreibung
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Kursart
Kurs
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Methodik
Online
During the 3-dayITIL® 2011 Foundation training, you will be given an overview of the ITIL terminology, the processes and functions as well as roles within the framework. You receive a broad insight to the basic principle of the "Service Lifecycle" that is described in the ITIL core literature consisting of five books (Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement).
Furthermore, this course serves as a preparation for the successful participation in the exam to receive the internationally acknowledged ITIL Foundation Certificate in IT Service Management. This certificate is a prerequisite for the participation in all further Intermediate Level trainings (Capability and Lifecycle Stream) as well as the highest possible certificate in ITIL, the ITIL Expert certificate.
Hinweise zu diesem Kurs
This ITIL® 2011 Foundation course is intended for:
IT professionals that are working within an organization that has adopted and adapted ITIL who need to be informed about and thereafter contribute to an ongoing service improvement programme.
Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
Meinungen
Erfolge dieses Bildungszentrums
Sämtlich Kurse sind auf dem neuesten Stand
Die Durchschnittsbewertung liegt über 3,7
Mehr als 50 Meinungen in den letzten 12 Monaten
Dieses Bildungszentrum ist seit 14 Mitglied auf Emagister
Themen
- Service
- ITIL
- Management
Inhalte
- Define the term "service" and identify, which additional value "Service Management as a practice" bring to your company
- Define functions, processes and roles as well as their responsibilities
- Understand the concept of "Service Lifecycle" as well as goals and their business value during the different lifecycle stages
- Understand and classify the main terms and concepts of ITIL® 2011
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
- Service Management as a practice (Comprehension)
- Service Lifecycle (Comprehension)
- Key Principles and Models (Comprehension)
- Generic Concepts (Awareness)
- Selected Processes (Awareness)
- Selected Functions (Awareness)
- Selected Roles (Awareness)
- ITIL Qualification scheme (Awareness)
- Technology and Architecture (Awareness)
Zusätzliche Informationen
LIVE Webinar - ITIL® 2011 Foundation English
-
Schöll AG
Kurs Online1.390 € zzgl. MwSt. -
Knowledge Department GmbH
Seminar Online700 € zzgl. MwSt. -
UOC - Universitat Oberta de Catalunya. Màsters Oficials
Master Online4.071 € inkl. MwSt. -
IMF Academy
Kurs Fernunterricht2.950 € zzgl. MwSt. -
The University of Liverpool and Laureate Online Education
Master OnlinePreis auf Anfrage -
netlogix GmbH & Co. KG
Seminar Online2001-3000 € -
International Management Forum
Kurs Fernunterricht2.180 € zzgl. MwSt.