EMAGISTER CUM LAUDE
EMAGISTER CUM LAUDE
London Business Training & Consulting

The Business Context of Total Quality Management

4.5 ausgezeichnet 1 Meinung
London Business Training & Consulting
In London (England)
  • London Business Training & Consulting

3.095 
zzgl. MwSt.
*Orientierungspreis
Originalpreis in GBP:
£ 2.675
PREMIUM-KURS

Wichtige informationen

Tipologie Short course
Ort London (England)
Dauer 1 Week
Beginn 29/07/2019
weitere Termine
  • Short course
  • London (England)
  • Dauer:
    1 Week
  • Beginn:
    29/07/2019
    weitere Termine
Beschreibung

How about getting to know about the implications for service quality in a changing business environment? This formation "The Business Context of Total Quality Management" of LBTC in Emagister is the one for you!

Thanks to this short course you will be able to push forward your career by learning about the characteristics of service, the service quality GAP model, dimensions and determinants of service and service encounters and service delivery processes and the role of personnel.

With it, you will understand the importance and role of supplier development in TQM and the need to develop long-term collaborative business partnerships between customer and supplier.

Contact emagister.co.uk to learn about it!

Wichtige informationen
Ist dieser Kurs für mich?

Chief officers, directors and heads of departments who wish to play a greater role in determining the quality policy within their organisations; senior management team members who wish to create the strategic dialogue, organisational environment, atmosphere, values and behaviour in which total quality management (TQM) can achieve its potential; those who wish to create an organisational culture in which each person in every department is fully committed to improving their own performance and is dedicated to satisfying their internal customers’ needs and future expectations; middle and first-line management who wish to play a key role in putting the principles of TQM in place at the sharp end of their organisation; industrialists; management consultants.

Einrichtungen (1)
Wo und wann
Beginn Lage
29 Jul 2019
25 Nov 2019
London
Seven Pancras Square 7 King’s Boulevard Kings Cross London N1C 4AG, London, England
Karte ansehen
Beginn 29 Jul 2019
25 Nov 2019
Lage
London
Seven Pancras Square 7 King’s Boulevard Kings Cross London N1C 4AG, London, England
Karte ansehen

Meinungen

4.5
ausgezeichnet
Kursbewertung
97%
Empfehlung der User
4.8
ausgezeichnet
Anbieterbewertung

Meinungen über diesen Kurs

J
Joseph A,
19.05.2018
Das Beste: Keep it up, I have a great session.
Zu verbessern: nothing to improve
Kurs abgeschlossen: Mai 2018
Würden Sie diesen Bildungsanbieter weiterempfehlen?: Ja
*Erhaltene Meinungen durch Emagister & iAgora

Was lernen Sie in diesem Kurs?

Management
Personnel
Quality Systems
Quality Policy
Quality
Quality management
Quality Process
Quality Training
Development Finance
Development

Themenkreis

Policy Deployment
  • What is policy deployment?
  • The policy deployment process
  • A check-reflect-improve-scrutinise-pass (CRISP)
  • Approach to policy deployment
Quality Costing
  • Categorisation of quality costs
  • Collecting quality costs
  • Some cost aspects of manufacturing industry
  • Reporting quality costs
  • Use of quality costs
Managing People
  • QM and the management of people
  • HR policies and practices
  • Employee involvement
  • Organisational culture
  • Integration
Managing Service Quality
  • The service environment
  • Defining service quality
  • The role of personnel in service delivery
  • Service delivery
Supplier Development
  • Long-term issues of partnership
  • Barriers to developing partnerships
  • Conditions of partnership
  • The issues to be considered in partnership
  • The process of partnership
  • Potential difficulties of operating partnerships