Oxford Home Study College

Call Centre Training (Level 3)

Oxford Home Study College
Online

437 
*Orientierungspreis
Originalpreis in GBP:
£ 385

Wichtige informationen

Tipologie Kurs
Niveau Intermediate
Methodologie Online
Dauer 48 Weeks
Beginn nach Wahl
  • Kurs
  • Intermediate
  • Online
  • Dauer:
    48 Weeks
  • Beginn:
    nach Wahl
Beschreibung

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centres are a business element that is here to stay.
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing course.

Wichtige informationen
Welche Ziele verfolgt der Kurs?

What Will Students Learn
• The nuances of body language and verbal skills.
• Aspects of verbal communication such as tone, cadence, and pitch.
• Questioning and listening skills.
• Ways of delivering bad news and saying no.
• Effective ways to negotiate.
• The importance of creating and delivering meaningful messages.
• Tools to facilitate communication.
• The value of personalizing interactions and developing relationships.
• Vocal techniques that enhance speech and communication ability.
• Techniques for managing stress.

Wie geht es nach der Info-Anfrage weiter?

For apply online please visit website:http://oxfordhomestudy.com
Email: info@ oxfordhomestudy.com
Phone: +441865686162

Voraussetzungen: No particular entry requirement for this course.Any one around the world can take up this course online.

Einrichtungen (1)
Wo und wann
Beginn Lage
nach Wahl
Online
Beginn nach Wahl
Lage
Online

Was lernen Sie in diesem Kurs?

Call Centre
Customer Service Skills
Customer Care
Customer Service
Sales
Customer Relationship Management
Call Handling
Sales Training
Call Center Training
Call Center Course
Call Center Courses

Themenkreis

Call centre certificate course, consists of the following seven units:

Unit 1 – Verbal Communication Techniques

Unit 2 – Who Are Your Customers?

Unit 3 – Asking the Right Questions

Unit 4 – Sales by Phone

Unit 5 – Developing a Script

Unit 6 – Negotiation Techniques

Unit 7 – Dealing with Difficult Customers